Watsons Personal Care Stores (Malaysia) Sdn Bhd
19th Floor, Wisma Chuang, 34, Jalan Sultan Ismail,
Kuala Lumpur, 50250,
Malaysia
Kuala Lumpur, 50250,
Malaysia
60 1300 880 847
Retail
Watsons Personal Care Stores (Malaysia) Sdn Bhd Technographics
Watsons Personal Care Stores (Malaysia) Sdn Bhd Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Watsons Personal Care Stores (Malaysia) Sdn Bhd and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6000 Watsons Personal Care Stores (Malaysia) Sdn Bhd employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Watsons Personal Care Stores (Malaysia) Sdn Bhd has purchased the following applications: Unit4 Prosoft Leave Management for Absence and Leave Management in 2018, Oracle Retail (ex Retek) for Retail Management in 2017, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Watsons Personal Care Stores (Malaysia) Sdn Bhd is running and its propensity to invest more and deepen its relationship with UNIT4 , Oracle , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Watsons Personal Care Stores (Malaysia) Sdn Bhd revenues, which have grown to $600.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Watsons Personal Care Stores (Malaysia) Sdn Bhd intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Watsons Personal Care Stores (Malaysia) Sdn Bhd Tech Stack and Enterprise Applications
Watsons Personal Care Stores (Malaysia) Sdn Bhd HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UNIT4 | Legacy | Unit4 Prosoft Leave Management | Absence and Leave Management | HCM | n/a | 2018 | 2018 |
In 2018, Watsons Personal Care Stores (Malaysia) Sdn Bhd implemented Unit4 Prosoft Leave Management as its Absence and Leave Management solution. The procurement began in 2017 with a formal call for tenders and a comprehensive review process, and the previous HR vendor had been operational for over 10 years which prompted the vendor evaluation. Watsons selected Unit4 based on competitive pricing and software functionality that aligned with the organisation goals.
The deployment proceeded as a seven month implementation program and all modules of Prosoft went live in November 2018. Unit4 Prosoft Leave Management was configured to provide standard absence and leave capabilities, including employee self service for leave requests, manager approval workflows, absence tracking and entitlement accrual logic, and operational reporting to support HR case management. Configuration work focused on aligning workflows to Watsons Malaysia HR policies and statutory leave handling for the country.
Operational coverage targeted the Watsons Malaysia enterprise HR function and store management layers, with the system positioned to centralise leave administration and streamline manager approvals across retail sites. Governance followed the formal tender and review outcomes, establishing centralized HR process ownership and standardized approval workflows during rollout. The decision to deploy Unit4 reflected prioritization of software functionality and commercial terms as the primary selection drivers.
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Core HR | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2017 | 2017 |
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Watsons Personal Care Stores (Malaysia) Sdn Bhd ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Retail (ex Retek) | Retail Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Watsons Personal Care Stores (Malaysia) Sdn Bhd implemented Oracle Retail (ex Retek) to support Retail Management across its store and departmental operations. The deployment focused on operational reporting and administrative workflows rather than large scale platform consolidation, with Oracle Retail (ex Retek) providing the core application footprint for routine retail processes.
The implementation emphasized sales reporting capabilities, operationalizing daily and weekly update sales reports and automated generation of the Run Commentary and Debit Note report. Functional configuration centered on retail reporting, debit note processing workflows, and clerical administration tasks for each department, using Oracle Retail (ex Retek) reporting and transaction modules to capture store-level activity and exceptions.
Operational scope covered store operations and departmental administration within Watsons, with business function impacts including merchandising reconciliation, store operations reporting, and finance touchpoints for debit note handling. The rollout established a regular run cadence for report production, embedding the application into routine daily and weekly operational processes.
Governance and process changes were focused on creating standardized report generation and clerical procedures, and on upskilling staff to operate Oracle Retail. Staff reported improved knowledge in Oracle Retek which supported ongoing use of the Retail Management application for sales reporting and debit note workflows.
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Watsons Personal Care Stores (Malaysia) Sdn Bhd Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Watsons Personal Care Stores (Malaysia) Sdn Bhd deployed Microsoft 365 as its primary Collaboration platform. The company lists Microsoft 365 on its website, indicating an active corporate tenant and public presence of the service in its digital footprint.
The Microsoft 365 deployment centers on standard Collaboration capabilities, including Exchange Online for corporate email, Microsoft Teams for real-time collaboration and meetings, SharePoint Online for intranet and document management, and OneDrive for personal file storage and synchronization. Microsoft 365 is used to provide unified productivity tooling, mailbox and calendar services, team sites, and document libraries that support collaborative workflows across the organization.
Operational scope covers the Malaysia organization of approximately 6000 employees and targets business functions such as internal communications, store operations coordination, merchandising collaboration, and HR productivity. The configuration implies tenant-level administration to manage users and groups, with role based access controls and information governance policies applied to control document sharing and retention.
Governance and rollout reflect a centralized Collaboration model where tenant administration, compliance settings, and provisioning workflows are controlled at the corporate level while enabling departmental team sites and channels. Watsons Personal Care Stores (Malaysia) Sdn Bhd Microsoft 365 Collaboration supports cross functional productivity and knowledge management, and the presence of Microsoft 365 artifacts on the corporate website confirms integration of the service into the retailer's public and internal digital landscape.
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Watsons Personal Care Stores (Malaysia) Sdn Bhd Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Watsons Personal Care Stores (Malaysia) Sdn Bhd eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2016 | 2016 |
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Watsons Personal Care Stores (Malaysia) Sdn Bhd CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2012 | 2012 |
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Customer Data Platform | CRM |
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2019 | 2019 |
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Customer Engagement | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Watsons Personal Care Stores (Malaysia) Sdn Bhd ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Watsons Personal Care Stores (Malaysia) Sdn Bhd IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Watsons Personal Care Stores (Malaysia) Sdn Bhd CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Watsons Personal Care Stores (Malaysia) Sdn Bhd
| First Name | Last Name | Title | Function | Department | Phone | |
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IT & Digital Transformation Director | Director | IT | |
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Senior IT Manager | Manager | IT | |
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Managing Director | Director | Finance | |
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Deputy Manager IT Warehouse | Manager | Supply Chain | |
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Finance & IT Director | Director | IT | |
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Senior Finance Executive | Director | Finance | |
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Apps Being Evaluated by Watsons Personal Care Stores (Malaysia) Sdn Bhd Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Watsons Personal Care Stores (Malaysia) Sdn Bhd IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Watsons Personal Care Stores (Malaysia) Sdn Bhd digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Watsons Personal Care Stores (Malaysia) Sdn Bhd Technographics
Watsons Personal Care Stores (Malaysia) Sdn Bhd is a Retail organization based in Malaysia,
with around 6000 employees and annual revenues of $600.0 million.
Watsons Personal Care Stores (Malaysia) Sdn Bhd operates a diverse technology stack with applications such as
Unit4 Prosoft Leave Management, Oracle Retail (ex Retek) and Microsoft 365,
covering areas like Absence and Leave Management, Retail Management and Collaboration.
Watsons Personal Care Stores (Malaysia) Sdn Bhd has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UNIT4, Oracle and Microsoft.
Watsons Personal Care Stores (Malaysia) Sdn Bhd recently adopted applications including
DocuSign eSignature in 2021, Zendesk Service in 2020 and Akamai mPulse in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Watsons Personal Care Stores (Malaysia) Sdn Bhd’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Watsons Personal Care Stores (Malaysia) Sdn Bhd’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Watsons Personal Care Stores (Malaysia) Sdn Bhd technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.