Astound Broadband, formerly Wave Broadband
650 College Rd E Suite 3100,
Princeton, 8540, NJ,
United States
Princeton, 8540, NJ,
United States
1 800-746-4726
Media
Astound Broadband, formerly Wave Broadband Technographics
Astound Broadband, formerly Wave Broadband Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Astound Broadband, formerly Wave Broadband and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3100 Astound Broadband, formerly Wave Broadband employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Astound Broadband, formerly Wave Broadband has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2015, NetCracker BSS/OSS for OSS/BSS in 2022, ASAPP CX for Customer Experience in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Astound Broadband, formerly Wave Broadband is running and its propensity to invest more and deepen its relationship with Oracle , Microsoft , NEC Corporation or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Astound Broadband, formerly Wave Broadband revenues, which have grown to $900.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Astound Broadband, formerly Wave Broadband intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Astound Broadband, formerly Wave Broadband Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP Financial Management | n/a | 2015 | 2016 |
In 2015, Astound Broadband implemented Oracle Cloud ERP as its ERP Financial platform. The implementation established Oracle Cloud ERP as the central financial system supporting accounts payable, project job costing, inventory controls, and payroll-related reporting across finance and project teams.
Operational configuration emphasized invoice processing and accounts payable workflows, with staff importing Excel spreadsheet batches into Oracle Fusion ERP to process contractor invoices. Functional capabilities implemented included data entry and master record maintenance for project job costing in Oracle Cloud ERP, fiber inventory updates to support operational inventory management, and report-driven payroll support for the FDC Team.
Integrations and data flows were pragmatic and file-driven, with Spring Ahead used to generate payroll spreadsheets that were consumed alongside Excel imports into Oracle Fusion ERP. The implementation supported cross-functional use by project managers, finance, procurement, and field operations, with invoice approval coordination conducted through direct liaison by finance staff via phone and email to align approvals with payment processing cycles.
Governance centered on structured data entry rules and approval workflows to preserve job costing accuracy and inventory integrity, and operating procedures codified the spreadsheet import process into Oracle Cloud ERP to maintain consistent records. Change management focused on embedding invoice intake and project record maintenance practices into day-to-day finance and project controls rather than introducing new third-party integrators or platform replacements.
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ERP Financial | ERP Financial Management |
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2010 | 2010 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEC Corporation | Legacy | NetCracker BSS/OSS | OSS/BSS | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, Astound Broadband expanded its deployment of NetCracker BSS/OSS by extending Netcracker Revenue Management across newly acquired business units and properties. The rollout consolidated regional brands including RCN, Grande, Digital West, enTouch, Wave Broadband, the recently purchased WOW assets, and Harris Broadband onto a single billing and rating platform, covering operations across 11 states and major metropolitan markets such as Boston, Chicago, Dallas, Houston, New York, Philadelphia, San Francisco and Seattle.
The implementation centered on Netcracker Revenue Management within the NetCracker BSS/OSS application to provide core OSS/BSS functions, specifically billing, charging and rating capabilities. Configuration work focused on unifying product catalogs, rating tiers and customer account models so the platform could support multiple lines of business and varied service offerings under a common revenue management framework.
Architecturally the program consolidated distributed billing instances into a centralized, multi property billing and rating platform to standardize invoice generation, charge mediation and revenue streams across the combined estate. The deployment emphasized account and customer consolidation, enabling Astound Broadband to manage customers and properties from a single system of record while retaining regional service distinctions where needed.
Governance and operational change included a cross brand consolidation of billing operations and a continuation of the existing relationship with Netcracker to minimize disruption during integration. The company stated that the consolidation will reduce maintenance costs and complexity while providing a unified platform to support ongoing acquisitions and scalable billing operations.
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Revenue Cycle Management | ERP Services and Operations |
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2021 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ASAPP | Legacy | ASAPP CX | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, Astound Broadband implemented ASAPP CX. The ASAPP CX application is deployed on Astound Broadband's public website, where ASAPP CX is used to instrument web based customer interactions and to surface conversational customer experience capabilities for site visitors, Category: .
Deployment focused on embedding ASAPP CX into digital engagement workflows and web channel session handling, with configuration centered on the ASAPP CX application and its web front end runtime. The implementation targets customer experience and digital channels, impacting customer service and digital experience teams and aligning web engagement flows with the ASAPP CX application.
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Financial Consolidation and Close | EPM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Network Management and Monitoring | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Astound Broadband, formerly Wave Broadband
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Astound Broadband, formerly Wave Broadband Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Astound Broadband, formerly Wave Broadband IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Astound Broadband, formerly Wave Broadband digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Astound Broadband, formerly Wave Broadband Technographics
Astound Broadband, formerly Wave Broadband is a Media organization based in United States,
with around 3100 employees and annual revenues of $900.0 million.
Astound Broadband, formerly Wave Broadband operates a diverse technology stack with applications such as
Oracle Cloud ERP, NetCracker BSS/OSS and ASAPP CX,
covering areas like ERP Financial, OSS/BSS and Customer Experience.
Astound Broadband, formerly Wave Broadband has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, NEC Corporation and ASAPP.
Astound Broadband, formerly Wave Broadband recently adopted applications including
NetCracker BSS/OSS in 2022, Magnite (ex Rubicon Project) in 2022 and IBM Tivoli Netcool in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Astound Broadband, formerly Wave Broadband’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Astound Broadband, formerly Wave Broadband’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Astound Broadband, formerly Wave Broadband technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.