Web.com
12808 Gran Bay Pkwy, West,
Jacksonville, 32258, FL,
United States
Jacksonville, 32258, FL,
United States
1 904-680-6600
Professional Services
Web.com Technographics
Web.com Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Web.com and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3500 Web.com employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Web.com has purchased the following applications: Sterling Background Check for BackGround Screening in 2015, LogMeIn BoldChat for Chatbots and Conversational AI in 2018, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Web.com is running and its propensity to invest more and deepen its relationship with Sterling Talent Solutions , GoTo (formerly LogMeIn) , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Web.com revenues, which have grown to $710.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Web.com intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Web.com Tech Stack and Enterprise Applications
Web.com HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sterling Talent Solutions | Legacy | Sterling Background Check | BackGround Screening | HCM | n/a | 2015 | 2015 |
In 2015, Web.com implemented Sterling Background Check from Sterling Talent Solutions to operationalize its BackGround Screening processes during a concentrated hiring window from October 2015 to January 2016. The implementation supported onboarding activity that included contractor intake through Manpower and subsequent hiring transfers to Yodle in January 2016, and it was used to facilitate monthly orientations for 50 to 70 employees per class.
Sterling Background Check was configured to support core background screening and employment verification workflows, and it was integrated into the companys applicant and onboarding toolchain. The operational configuration included sending background check requests and offer letters through applicant channels, and linking screening results into HRIS updates processed in Workday and ADP Workforce Now.
Integrations explicitly included Jobvite, Gild, TalentWise, Workday, and ADP Workforce Now, which collectively bridged applicant tracking, onboarding, and payroll related updates. The screening capability supported recruiting and onboarding teams by enabling employment verification inquiries, coordinating background clearances alongside phone and Skype interviews, and feeding status changes back to Jobvite, Gild and TalentWise.
Governance and workflow changes centered on operationalizing candidate screening within recruiting and HR operations, processing organizational and job changes in Workday and ADP Workforce Now, and issuing job change letters for compensation related notifications. The implementation also encompassed termination processing and delivery of departure information, with HR and recruiting teams collaborating on application status management across the integrated systems.
|
Web.com AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoTo (formerly LogMeIn) | Legacy | LogMeIn BoldChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018 Web.com deployed LogMeIn BoldChat on its customer-facing website to provide real-time conversational support and lead engagement. The deployment is categorized under Chatbots and Conversational AI and serves as the primary web chat interface for prospect and customer interactions on the corporate site.
LogMeIn BoldChat was implemented as an embedded web chat widget paired with an agent console, supporting conversational routing, canned responses, transcript capture, and session transfer to human operators. Configuration work focused on chat queue definitions, proactive engagement rules, and conversational templates to standardize responses across common support and sales scenarios.
Operational ownership centers on customer support and online sales teams, with governance controls around chat routing, access to conversation histories, and agent role permissions. Rollout on the website aligned the LogMeIn BoldChat conversation handling with existing support workflows, enabling structured escalation, handoff procedures, and knowledge base referencing within the chat environment.
|
Web.com Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Web.com implemented Adobe Connect, deploying a customer-facing Audio Video and Web Conferencing capability directly on its public website. The implementation placed Adobe Connect as the primary web conferencing tool used to host live events and interactive online sessions accessible from Web.com web properties.
Configuration focused on standard Adobe Connect capabilities, including persistent virtual meeting rooms, webinar session orchestration, attendee management, content pods for slide and screen sharing, and recording and playback for on-demand access. Adobe Connect was configured to support hosted webinar workflows and structured meeting layouts that align with typical Audio Video and Web Conferencing functional requirements.
The deployment was embedded into Web.com web pages to enable customer-facing webinars, product demonstrations, onboarding sessions, and live technical support interactions. Operational scope emphasized external-facing business functions such as marketing events, customer education, and support engagement, with the Adobe Connect application accessible through the company website.
Governance and operational controls emphasized role based access for hosts and moderators, centralized account administration for session scheduling, and content management practices for recorded assets. Adobe Connect integration on the website required ongoing administration to manage event calendars, attendee provisioning, and moderator training for consistent delivery of web conferencing services.
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2019 | 2019 |
|
|
|
|
|
Collaboration | Collaboration |
|
2020 | 2020 |
|
Web.com Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Asset Management | Content Management |
|
2018 | 2018 |
|
Web.com eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Shipping Management | eCommerce |
|
2024 | 2024 |
|
Web.com CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Support | CRM |
|
2018 | 2018 |
|
|
|
|
|
Data Management Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2011 | 2011 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Partner Relationship Management | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2015 | 2015 |
|
|
|
|
|
Tag Management | CRM |
|
2020 | 2020 |
|
Web.com ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Incident Management | ITSM |
|
2018 | 2018 |
|
|
|
|
|
IT Service Management | ITSM |
|
2020 | 2020 |
|
Web.com TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2018 | 2018 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2018 | 2018 |
|
Web.com PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2017 | 2017 |
|
|
|
|
|
Transactional Email | PaaS |
|
2018 | 2018 |
|
Web.com IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Backup as a Service (BaaS) | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
Web.com CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at Web.com
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Senior Vice President, Business Developmen | VP | Operations | |
|
|
|
Vice President of Sales | VP | Sales | |
|
|
|
SVP Sales | VP | Sales | |
|
|
|
Vice President of Sales Operations | VP | Sales | |
|
|
|
Senior Vice President Operations | VP | Operations | |
|
|
|
Director Sales Operations | Director | Sales | |
|
|
|
Chairman, CEO and President | CXO | Finance | |
|
|
|
VP, Human Resources | VP | HR | |
|
|
|
SVP Human Resources | VP | HR | |
|
|
|
Chief Financial Officer | CXO | Finance | |
|
Apps Being Evaluated by Web.com Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Web.com IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Web.com digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Web.com Technographics
Web.com is a Professional Services organization based in United States,
with around 3500 employees and annual revenues of $710.0 million.
Web.com operates a diverse technology stack with applications such as
Sterling Background Check, LogMeIn BoldChat and Adobe Connect,
covering areas like BackGround Screening, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Web.com has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sterling Talent Solutions, GoTo (formerly LogMeIn) and Adobe Systems.
Web.com recently adopted applications including
USPS Click-N-Ship in 2024, Adobe Target Standard in 2021 and Cloudflare CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Web.com’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Web.com’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Web.com technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.