Webjet
Suite 2/509 St Kilda Rd,
Melbourne, 3004, VIC,
Australia
Melbourne, 3004, VIC,
Australia
61 18 0093-5929
Professional Services
Webjet Technographics
Webjet Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Webjet and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 772 Webjet employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Webjet has purchased the following applications: Block Afterpay for Payment Processing in 2020, TravelOperations Business for Travel Agency ERP in 2024, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Webjet is running and its propensity to invest more and deepen its relationship with Block (ex Square, Inc) , Travel Operations , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Webjet revenues, which have grown to $216.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Webjet intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Webjet Tech Stack and Enterprise Applications
Webjet ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Block (ex Square, Inc) | Legacy | Block Afterpay | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020 Webjet implemented Block Afterpay on its public website to add instalment payment capability, deploying Block Afterpay as a Payment Processing option in the online checkout. The implementation places Block Afterpay within Webjet Payment Processing workflows to support customer-facing buy now pay later payment methods during the booking and checkout experience.
The rollout focuses on the online commerce channel, where Block Afterpay is configured as a checkout payment method and customer selection option, aligning with standard Payment Processing modules such as customer-facing payment authorization, merchant configuration for acceptance rules, and settlement reconciliation processes. Operational scope centers on e-commerce and payments teams, with governance changes concentrated on checkout flow configuration, payment acceptance policies, and front end checkout messaging to accommodate instalment payment options provided by Block Afterpay.
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Webjet ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Travel Operations | Legacy | TravelOperations Business | Travel Agency ERP | ERP Services and Operations | n/a | 2024 | 2025 |
In 2024 Webjet implemented TravelOperations Business as its enterprise platform in the Travel Agency ERP category to consolidate finance and operational processes across multiple business units and regions. TravelOperations Business is powered by Microsoft Dynamics 365 and was selected to provide a unified finance backbone and mid and back office orchestration across the group.
The nine month implementation delivered configured modules for unified financials, automated reconciliation workflows and accelerated month end reporting, with configuration focused on general ledger consolidation, accounts payable and accounts receivable process automation. Automation reduced manual data entry, and the deployment included real time reporting capabilities and centralized transaction posting to support cross unit financial close.
Operational coverage included finance and operations teams across multiple business units and regions, and the rollout centralized reconciliation and close workflows to standardize governance and controls. Reported outcomes include unified financials, automated reconciliation workflows and faster month end reporting, eliminating much manual data entry and improving real time reporting across the group.
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Webjet AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Webjet implemented LivePerson Conversational Cloud on its website. The deployment positions LivePerson Conversational Cloud as the Chatbots and Conversational AI platform for Webjet to manage web-based customer messaging and online booking support across its public site.
Implementation focused on embedding a web chat widget and configuring conversational flows, intent classification, rule-based automation, and live-agent handoff capabilities typical of Chatbots and Conversational AI solutions. Operational coverage centered on customer service and bookings touchpoints on the Webjet website, with governance oriented toward conversational content authoring, agent playbooks, and iterative tuning of intents and responses to align automated conversations with contact center workflows.
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Webjet Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
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2018 | 2018 |
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Blockchain Platform | Blockchain |
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2017 | 2017 |
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Blockchain Platform | Blockchain |
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2016 | 2019 |
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Webjet Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2015 | 2015 |
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Webjet CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2020 | 2020 |
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CRM | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Webjet ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2014 | 2014 |
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Webjet PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2013 | 2013 |
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Webjet IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2004 | 2004 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Webjet CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Webjet
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Project Manager, Group Infrastructure Services | Manager | Finance | |
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CIO | CXO | Finance | |
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Systems Manager | Manager | IT | |
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Director Corporate Development | Director | Finance | |
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Apps Being Evaluated by Webjet Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Webjet IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Webjet digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Webjet Technographics
Webjet is a Professional Services organization based in Australia,
with around 772 employees and annual revenues of $216.0 million.
Webjet operates a diverse technology stack with applications such as
Block Afterpay, TravelOperations Business and LivePerson Conversational Cloud,
covering areas like Payment Processing, Travel Agency ERP and Chatbots and Conversational AI.
Webjet has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Block (ex Square, Inc), Travel Operations and LivePerson.
Webjet recently adopted applications including
TravelOperations Business in 2024, Adform in 2023 and Hubspot CRM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Webjet’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Webjet’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Webjet technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.