Weight Watchers International Inc.
675 Avenue of the Americas 6th Floor,
New York, 10010, NY,
United States
New York, 10010, NY,
United States
1 212-589-2700
Professional Services
Weight Watchers International Inc. Technographics
Weight Watchers International Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Weight Watchers International Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7700 Weight Watchers International Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Weight Watchers International Inc. has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2013, ADP PCPW for Payroll in 2013, Sierra Platform for Generative AI Platforms in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Weight Watchers International Inc. is running and its propensity to invest more and deepen its relationship with Oracle , ADP , Sierra or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Weight Watchers International Inc. revenues, which have grown to $1.21 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Weight Watchers International Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Weight Watchers International Inc. Tech Stack and Enterprise Applications
Weight Watchers International Inc. ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013 Weight Watchers International Inc. implemented Oracle E-Business Suite. The Oracle E-Business Suite deployment served as the company ERP Financial core, explicitly supporting back-office finance, reporting and reconciliations across retail and corporate functions.
The implementation centered on Oracle E-Business Suite 11.5.10 and included financial reconciliation workflows, a configuration driven payroll and commission engine to support complex field labor rules, and a member data and customer hub design tied into business intelligence reporting. Configuration work addressed compliance controls for PCI, HIPAA and SOX and the program included an enterprise data warehousing platform built on a Microsoft BI stack to centralize reporting and analytics.
Integrations were a focal point, linking the Oracle E-Business Suite to retail point of sale systems, a company wide workforce management platform supporting 15,000 employees across approximately 7,000 sites, and third party logistics systems to streamline inventory and distribution. The program also planned and executed an Oracle database upgrade from 10G to 11G to support performance and scalability, and the E-Business Suite was used as the financial reconciliation anchor for mobile POS and web based retail initiatives.
Governance and operations were structured with an onsite and offshore production support model, centralized release management, and weekly executive communications to C level stakeholders. The deployment team managed vendor relationships and delivery commitments, and delivered large scale initiatives including a $20M localization and POS redevelopment project and a logistics decoupling that produced an explicit $5M in annual savings. The initiative also supported a mobile POS rollout linked to Oracle E-Business Suite financial flows, which was documented to drive product sales increases of up to 50 percent and reduce backend operating costs.
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Weight Watchers International Inc. HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP PCPW | Payroll | HCM | n/a | 2013 | 2013 |
In 2013 Weight Watchers International Inc. implemented ADP PCPW for Payroll. The ADP PCPW deployment supported weekly and bi-weekly multi-state payroll processing for more than 1,500 employees and served as the primary Payroll application for the company.
Operational configuration in ADP PCPW included entry and maintenance of new hire records, tax withholding elections, and direct deposit information, with scheduled execution of weekly and bi-weekly payroll runs. Payroll functional workflows focused on pay calculation, tax withholding administration, and direct deposit provisioning as managed within ADP PCPW.
Timesheets and expense records were entered in Oracle and provided the labor and expense inputs used during payroll preparation. The implementation covered multi-state payroll administration and aligned payroll and HR operational responsibilities around data entry in ADP PCPW and timesheet expense capture in Oracle.
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Weight Watchers International Inc. AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sierra | Legacy | Sierra Platform | Generative AI Platforms | AI Development | n/a | 2023 | 2023 |
Weight Watchers International Inc. implemented Sierra Platform in 2023 to support customer and member experience and support functions, categorized as Generative AI Platforms. The deployment was part of Sierra’s early partnership program and the system was operational by late 2023 according to the vendor's published updates, focused on United States support channels.
The implementation centers on the Sierra Platform conversational agent for CRM and customer service workflows, with the platform configured to manage conversational session handling, context management, intent classification, and automated response generation. Sierra Platform is reported to be handling almost 70% of customer sessions and delivering a 4.6 out of 5 customer satisfaction score, indicating the agent is the primary first-line interaction for members.
Operational integration emphasizes embedding the Sierra Platform into Weight Watchers’ existing customer service channels and support flows, enabling automated resolution and structured escalation to human agents when needed. The deployment targets customer and member experience teams, aligning the Generative AI Platforms capabilities with case triage, response automation, and agent-assist patterns common to CRM and contact center operations.
Governance and rollout reflect a close vendor-client collaboration during the early partner engagement, with iterative tuning and operationalization completed by late 2023. Operational oversight focuses on agent supervision, escalation workflows, and ongoing conversational model refinement, supporting sustained use across customer support functions in the United States.
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Weight Watchers International Inc. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2013 | 2013 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Weight Watchers International Inc. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Weight Watchers International Inc.
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Vice President, Customer Care | VP | Customer Service | |
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Director, Client Success & Engagement | Director | Customer Service | |
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Global Lead, Customer Experience Management | Manager | Customer Service | |
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Sr Director, Customer Experience and Studio Operations | Director | Customer Service | |
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Apps Being Evaluated by Weight Watchers International Inc. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Weight Watchers International Inc. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Weight Watchers International Inc. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Weight Watchers International Inc. Technographics
Weight Watchers International Inc. is a Professional Services organization based in United States,
with around 7700 employees and annual revenues of $1.21 billion.
Weight Watchers International Inc. operates a diverse technology stack with applications such as
Oracle E-Business Suite, ADP PCPW and Sierra Platform,
covering areas like ERP Financial, Payroll and Generative AI Platforms.
Weight Watchers International Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, ADP and Sierra.
Weight Watchers International Inc. recently adopted applications including
Sierra Platform in 2023, Oracle E-Business Suite in 2013 and ADP PCPW in 2013,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Weight Watchers International Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Weight Watchers International Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Weight Watchers International Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.