New York, 10010, NY,
United States
Weight Watchers International Inc. Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Weight Watchers International Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7700 Weight Watchers International Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Weight Watchers International Inc. has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2013, ADP PCPW for Payroll in 2013, Sierra Platform for Generative AI Platforms in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Weight Watchers International Inc. is running and its propensity to invest more and deepen its relationship with Oracle , ADP , Sierra or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Weight Watchers International Inc. revenues, which have grown to $1.21 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Weight Watchers International Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2013 | 2013 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP PCPW | Payroll | HCM | n/a | 2013 | 2013 |
In 2013 Weight Watchers International Inc. implemented ADP PCPW for Payroll. The ADP PCPW deployment supported weekly and bi-weekly multi-state payroll processing for more than 1,500 employees and served as the primary Payroll application for the company.
Operational configuration in ADP PCPW included entry and maintenance of new hire records, tax withholding elections, and direct deposit information, with scheduled execution of weekly and bi-weekly payroll runs. Payroll functional workflows focused on pay calculation, tax withholding administration, and direct deposit provisioning as managed within ADP PCPW.
Timesheets and expense records were entered in Oracle and provided the labor and expense inputs used during payroll preparation. The implementation covered multi-state payroll administration and aligned payroll and HR operational responsibilities around data entry in ADP PCPW and timesheet expense capture in Oracle.
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sierra | Legacy | Sierra Platform | Generative AI Platforms | AI Development | n/a | 2023 | 2023 |
Weight Watchers International Inc. implemented Sierra Platform in 2023 to support customer and member experience and support functions, categorized as Generative AI Platforms. The deployment was part of Sierra’s early partnership program and the system was operational by late 2023 according to the vendor's published updates, focused on United States support channels.
The implementation centers on the Sierra Platform conversational agent for CRM and customer service workflows, with the platform configured to manage conversational session handling, context management, intent classification, and automated response generation. Sierra Platform is reported to be handling almost 70% of customer sessions and delivering a 4.6 out of 5 customer satisfaction score, indicating the agent is the primary first-line interaction for members.
Operational integration emphasizes embedding the Sierra Platform into Weight Watchers’ existing customer service channels and support flows, enabling automated resolution and structured escalation to human agents when needed. The deployment targets customer and member experience teams, aligning the Generative AI Platforms capabilities with case triage, response automation, and agent-assist patterns common to CRM and contact center operations.
Governance and rollout reflect a close vendor-client collaboration during the early partner engagement, with iterative tuning and operationalization completed by late 2023. Operational oversight focuses on agent supervision, escalation workflows, and ongoing conversational model refinement, supporting sustained use across customer support functions in the United States.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2013 | 2013 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2021 | 2021 |
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