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Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Welcia Yakkyoku Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Fujitsu Legacy Fujitsu CHORDSHIP Chatbots and Conversational AI AI-Powered Application n/a 2022 2022
In 2022, Welcia Yakkyoku deployed Fujitsu CHORDSHIP on its customer-facing website. The deployment uses Fujitsu CHORDSHIP in the Chatbots and Conversational AI category to manage web-based customer interactions for the Japan retail pharmacy chain. The implementation concentrates on conversational flow management, intent classification, and FAQ resolution delivered through a site-embedded chat interface. Fujitsu CHORDSHIP is configured to serve as the front-line digital touchpoint for product inquiries, store information, and routine customer questions, using knowledge-driven response templates and dialog orchestration typical of Chatbots and Conversational AI solutions. Operational scope is focused on the public website and digital customer service channel, with governance centered on content management for conversational scripts and escalation workflows to human support when queries exceed automated handling. The architecture emphasizes a web widget integration pattern, centralized conversation management, and iterative content updates to align responses with retail pharmacy business functions.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Google Legacy Google Tag Manager Tag Management CRM n/a 2019 2019
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2021 2021
Application Hosting and Computing Services IaaS 2016 2016
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2021 2021
IT Decision Makers and Key Stakeholders at Welcia Yakkyoku
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Welcia Yakkyoku Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Welcia Yakkyoku Technographics

Welcia Yakkyoku is a Retail organization based in Japan, with around 8700 employees and annual revenues of $7.40 billion.

Welcia Yakkyoku operates a diverse technology stack with applications such as Fujitsu CHORDSHIP, Microsoft 365 and Google Tag Manager, covering areas like Chatbots and Conversational AI, Collaboration and Tag Management.

Welcia Yakkyoku has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Fujitsu, Microsoft and Google.

Welcia Yakkyoku recently adopted applications including Fujitsu CHORDSHIP in 2022, Microsoft 365 in 2021 and Microsoft Azure Cloud Services in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Welcia Yakkyoku’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Welcia Yakkyoku’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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