Hong Kong, x,
Hong Kong
Wellcome Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Wellcome and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7000 Wellcome employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Wellcome has purchased the following applications: Value Exchange edgePOS for Point Of Sale in 2020, Tableau for Analytics and BI in 2021, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Wellcome is running and its propensity to invest more and deepen its relationship with Value Exchange , Tableau Software , DocuSign or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Wellcome revenues, which have grown to $1.35 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Wellcome intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Value Exchange | Legacy | Value Exchange edgePOS | Point Of Sale | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Wellcome implemented Value Exchange edgePOS to modernize in store checkout across its supermarket chain in Hong Kong. The deployment uses Value Exchange edgePOS in the Point Of Sale category and leverages the vendor's role as a supplier of POS, payment gateway, and retail hardware and services to support checkout and payments across Wellcome stores.
The implementation includes point of sale terminals running Value Exchange edgePOS software, an integrated payment gateway component, and retail hardware and services for terminal provisioning and maintenance. Configuration emphasized centralized POS operations with store level transaction processing and peripheral management such as receipt printers and barcode scanners.
Integrations were implemented to connect Value Exchange edgePOS to in store systems including local inventory feeds, payment processing endpoints, and store level peripherals, consistent with standard Point Of Sale integration patterns. Operational coverage spans store operations and payments teams across Wellcome's Hong Kong supermarket network.
The engagement is described as modernizing in store checkout and centralizing POS operations, which required standardized configuration, terminal provisioning workflows, and operational governance between retail operations and IT. Value Exchange edgePOS was restated in operational documentation to align configuration management and support procedures with centralized POS governance.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tableau Software | Legacy | Tableau | Analytics and BI | Analytics and BI | n/a | 2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
|
2020 | 2020 |
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Customer Data Platform | CRM |
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2023 | 2023 |
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Customer Engagement | CRM |
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2016 | 2016 |
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Customer Loyalty | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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| Date | Company | Status | Vendor | Product | Category | Market |
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