Wellcome
Tsim Sha Tsui, Chatham Rd S, 17-19 Empress Plaza Basement,
Hong Kong, x,
Hong Kong
Hong Kong, x,
Hong Kong
852 3971 0291
Retail
Wellcome Technographics
Wellcome Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Wellcome and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7000 Wellcome employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Wellcome has purchased the following applications: Value Exchange edgePOS for Point Of Sale in 2020, Tableau for Analytics and BI in 2021, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Wellcome is running and its propensity to invest more and deepen its relationship with Value Exchange , Tableau Software , DocuSign or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Wellcome revenues, which have grown to $1.35 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Wellcome intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Wellcome Tech Stack and Enterprise Applications
Wellcome ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Value Exchange | Legacy | Value Exchange edgePOS | Point Of Sale | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Wellcome implemented Value Exchange edgePOS to modernize in store checkout across its supermarket chain in Hong Kong. The deployment uses Value Exchange edgePOS in the Point Of Sale category and leverages the vendor's role as a supplier of POS, payment gateway, and retail hardware and services to support checkout and payments across Wellcome stores.
The implementation includes point of sale terminals running Value Exchange edgePOS software, an integrated payment gateway component, and retail hardware and services for terminal provisioning and maintenance. Configuration emphasized centralized POS operations with store level transaction processing and peripheral management such as receipt printers and barcode scanners.
Integrations were implemented to connect Value Exchange edgePOS to in store systems including local inventory feeds, payment processing endpoints, and store level peripherals, consistent with standard Point Of Sale integration patterns. Operational coverage spans store operations and payments teams across Wellcome's Hong Kong supermarket network.
The engagement is described as modernizing in store checkout and centralizing POS operations, which required standardized configuration, terminal provisioning workflows, and operational governance between retail operations and IT. Value Exchange edgePOS was restated in operational documentation to align configuration management and support procedures with centralized POS governance.
|
Wellcome Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tableau Software | Legacy | Tableau | Analytics and BI | Analytics and BI | n/a | 2021 | 2021 |
In 2021, Wellcome implemented Tableau as its Analytics and BI platform to support commercial reporting and e-commerce performance tracking. The deployment centered on the North Asia commercial fresh food team and established a daily reporting cadence for sales and stock metrics across Wellcome and Marketplace supermarket locations in Hong Kong SAR.
Tableau was used to build operational dashboards and visual analytics for daily e-commerce performance tracking, sales velocity reporting, and inventory monitoring, with Excel retained as a preparatory data tool in existing workflows. The implementation emphasized dashboard configuration, scheduled reporting, and self-service analytics capabilities typical of an Analytics and BI application.
Operational scope included secondment to DFI within the fresh food team under North Asia commercial, project management for fresh food rollouts in both new and renovated Wellcome and Marketplace stores, and support for company wide CSR initiatives involving fresh. Business functions impacted included commercial analytics, e-commerce operations, category management for fresh food, and CSR program coordination.
Governance and process changes were driven by a project management approach that formalized daily performance tracking and cross functional reporting, embedding Tableau dashboards into operational decision workflows. The narrative links Wellcome Tableau Analytics and BI to commercial analytics and fresh food operations without reference to a named prior system or implementation partner.
|
Wellcome Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, Wellcome implemented DocuSign eSignature as a Digital Signing solution on its public website to capture digital signatures for retail-facing interactions. The deployment is explicitly used as a digital signature mechanism on the company website, aligning the application with customer-facing form and consent capture workflows for the Hong Kong retail chain.
Configuration of the DocuSign eSignature implementation centers on standard Digital Signing capabilities, including embedded signing experiences, template-driven envelope creation, recipient authentication and audit trail and evidentiary logging. The implementation narrative indicates use of the DocuSign eSignature application to orchestrate signature workflows and manage the lifecycle of signed documents, with configuration expected to include role-based access and template governance common to this category.
Operationally the scope is web-facing and impacts customer engagement and compliance functions across Wellcome retail operations in Hong Kong, given the company size and public site integration. Governance emphasis will be on signature policy, document retention and auditability, and operational handoffs between web capture and internal processing, with DocuSign eSignature serving as the primary Digital Signing control on the website.
|
Wellcome eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2020 | 2020 |
|
Wellcome CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Data Platform | CRM |
|
2023 | 2023 |
|
|
|
|
|
Customer Engagement | CRM |
|
2016 | 2016 |
|
|
|
|
|
Customer Loyalty | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Tag Management | CRM |
|
2018 | 2018 |
|
Wellcome ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2021 | 2021 |
|
|
|
|
|
IT Service Management | ITSM |
|
2024 | 2024 |
|
Wellcome IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
Wellcome CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Wellcome
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Customer Care Manager | Manager | Customer Service | |
|
|
|
e-Commerce Manager | Manager | Customer Service | |
|
|
|
Head of IT Services | Director | IT | |
|
|
|
Group Chief Technology and Information Officer | CXO | IT | |
|
Apps Being Evaluated by Wellcome Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Wellcome IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Wellcome digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Wellcome Technographics
Wellcome is a Retail organization based in Hong Kong,
with around 7000 employees and annual revenues of $1.35 billion.
Wellcome operates a diverse technology stack with applications such as
Value Exchange edgePOS, Tableau and DocuSign eSignature,
covering areas like Point Of Sale, Analytics and BI and Digital Signing.
Wellcome has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Value Exchange, Tableau Software and DocuSign.
Wellcome recently adopted applications including
ServiceNow ITSM in 2024, The Tecsa Group OneViu in 2023 and Tableau in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Wellcome’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Wellcome’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Wellcome technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.