Whangarei District Council Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Whangarei District Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 424 Whangarei District Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Whangarei District Council has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2020, Microsoft 365 for Collaboration in 2016, TechnologyOne DXP LG for Customer Experience in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Whangarei District Council is running and its propensity to invest more and deepen its relationship with Microsoft , TechnologyOne , Crazy Egg or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Whangarei District Council revenues, which have grown to $73.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Whangarei District Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 |
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| TechnologyOne | Legacy | TechnologyOne DXP LG | Customer Experience | CRM | n/a | 2023 | 2024 | In 2023, Whangarei District Council adopted TechnologyOne DXP LG as an early New Zealand adopter to create a single, real-time source of truth for residents and to improve service responsiveness across Northland, positioning the implementation in the Customer Experience category. The deployment targeted the council customer service and CRM area with the explicit goal of consolidating resident interactions and case records into a unified delivery layer. TechnologyOne DXP LG was configured to support knowledge migration and enhanced property and rating search capabilities, features the council helped shape during the engagement. Functional components implemented include a resident self-service portal, consolidated knowledge base and search, and CRM-oriented case management workflows, aligned with standard Customer Experience platform capabilities for profile-driven service and request tracking. Integrations include inferred linkage to OneCouncil modules for property and rating data and knowledge content, based on the council’s collaboration on Property & Rating search and Knowledge Migration features in the case study. Operational coverage spans the council customer service teams and resident-facing channels across the Northland region, consolidating property, rating and knowledge records into the DxP as a central reference. Governance and rollout centered on vendor collaboration to shape feature behavior and on migration governance for knowledge content, establishing stewardship for knowledge articles and property record synchronization. Outcomes explicitly reported include a single, real-time source of truth for residents and improved service responsiveness for council customer service operations. | |
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Marketing Analytics | CRM |
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2009 | 2009 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2015 | 2015 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Enterprise Asset Management | ERP Services and Operations |
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2019 | 2020 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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ERP Financial | ERP Financial Management |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2024 | 2024 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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| Date | Company | Status | Vendor | Product | Category | Market |
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