Wiljan Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Wiljan and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Wiljan employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Wiljan has purchased the following applications: Exact Online for ERP Financial in 2019, Conversify for Customer Engagement in 2019, New Relic APM for Application Performance Management in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Wiljan is running and its propensity to invest more and deepen its relationship with Exact Software , Conversify , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Wiljan revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Wiljan intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exact Software | Legacy | Exact Online | ERP Financial | ERP Financial Management | n/a | 2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Conversify | Legacy | Conversify | Customer Engagement | CRM | n/a | 2019 | 2019 |
In 2019, Wiljan deployed Conversify on its website. Wiljan implemented Conversify as a Customer Engagement solution to capture website leads, manage incoming customer inquiries, and support sales and customer service workflows for the Netherlands based distribution firm. The implementation centers on the Conversify web chat and messaging interface embedded in core public pages.
Deployment follows a lightweight cloud SaaS architecture, with the Conversify chat widget and visitor session capture embedded in the site and managed through the vendor console, appropriate for a 10 employee organization. Functional configuration emphasizes live chat, automated message routing, lead capture forms, and conversation templates to standardize responses, with staff operating the system as part of day to day sales and service activities. Governance is locally managed by the company's sales and customer service users, with configuration and conversational workflow updates made directly in Conversify rather than through a formal enterprise IT program.
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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