Leicester, LE1 3DL,
United Kingdom
Williams Commerce Technographics
Williams Commerce Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Williams Commerce and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12 Williams Commerce employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Williams Commerce has purchased the following applications: Slack Connect for Collaboration in 2022, Klevu Discovery Suite for Personalization and Product Recommendations in 2020, Infinity Call Tracking for Call Tracking and Recording in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Williams Commerce is running and its propensity to invest more and deepen its relationship with Salesforce , Microsoft , Klevu or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Williams Commerce revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Williams Commerce intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Williams Commerce Tech Stack and Enterprise Applications
Williams Commerce Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, Williams Commerce implemented Slack Connect as its external collaboration layer. The deployment uses Slack Connect within the Collaboration category and the company surfaces Slack on its public website to route customer and partner interactions directly into Slack channels for real time dialogue.
Configuration emphasized channel based collaboration, guest access controls for external organizations, direct messaging, and basic notification and automation capabilities consistent with Collaboration platforms, scaled to a 12 person professional services firm. Operational coverage centers on client services and sales functions, with governance focused on channel naming conventions, access provisioning workflows, and message retention guidelines to manage external communications.
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Collaboration | Collaboration |
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2015 | 2015 |
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Williams Commerce eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Klevu | Legacy | Klevu Discovery Suite | Personalization and Product Recommendations | eCommerce | n/a | 2020 | 2020 |
In 2020, Williams Commerce deployed Klevu Discovery Suite on its website to add storefront search and discovery capabilities. The Klevu Discovery Suite implementation is aligned with the Personalization and Product Recommendations category and was embedded in the customer-facing site to address search relevance, product recommendations, and merchandising controls.
Deployment followed a storefront-integrated delivery model using front-end instrumentation and API-driven indexing to surface results across catalog and category pages, consistent with small-scale digital commerce implementations. Functional modules implemented include site search, algorithmic product recommendations, merchandising rules and a analytics module for query and behavioral insights. Operational scope is limited to the Williams Commerce website and impacts e-commerce merchandising, marketing and product catalog workflows, with governance centered on console-based relevance tuning, campaign management and iterative testing of relevance and recommendation rules.
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Williams Commerce CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infinity Tracking | Legacy | Infinity Call Tracking | Call Tracking and Recording | CRM | n/a | 2020 | 2020 |
In 2020, Williams Commerce deployed Infinity Call Tracking as its Call Tracking and Recording solution on its website to capture incoming phone leads and improve attribution for marketing and sales. The implementation of Infinity Call Tracking is explicitly focused on web-based call capture, linking website sessions to phone conversions to support Williams Commerce marketing and sales functions.
Infinity Call Tracking was configured with standard Call Tracking and Recording capabilities including dynamic number insertion on site pages, call recording for quality and verification, and session level attribution to advertising and referral sources. The deployment exposed an analytics dashboard and call metadata streams to enable lead qualification workflows and to inform campaign-level reporting.
Operational ownership for Infinity Call Tracking sits with Williams Commerce marketing and sales channels, with the solution instrumented via a site script and number pools applied across priority pages. Governance included establishing call handling and recording procedures, and the rollout was limited to the company website, aligning Call Tracking and Recording data with existing inbound lead processes.
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CRM | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Williams Commerce TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Williams Commerce IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Williams Commerce
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Williams Commerce Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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