WIND Hellas
WIND Hellas Technographics
WIND Hellas Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by WIND Hellas and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 WIND Hellas employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that WIND Hellas has purchased the following applications: LivePerson Conversational Cloud for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2021, Oracle WebCenter Sites for Web Content Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems WIND Hellas is running and its propensity to invest more and deepen its relationship with LivePerson , Microsoft , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing WIND Hellas revenues, which have grown to $4.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for WIND Hellas intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
WIND Hellas Tech Stack and Enterprise Applications
WIND Hellas AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, WIND Hellas implemented LivePerson Conversational Cloud. The deployment uses LivePerson Conversational Cloud as a web channel conversational layer, classified under Chatbots and Conversational AI, to support customer service and digital engagement on WIND Hellas’s public website.
The implementation centers on core Chatbots and Conversational AI capabilities, including natural language understanding, intent management, bot orchestration, human-agent escalation and conversation analytics. LivePerson Conversational Cloud was configured to handle automated inquiry routing and to manage intent-driven dialogues, aligning with standard conversational platform modules for session management and real-time monitoring.
Operationally the solution is instrumented on the WIND Hellas website as the primary automated customer touchpoint, servicing customer care and commercial inquiry workflows across the company’s Greek operations. The deployment scope emphasizes web-based messaging and live agent handoff, with conversation data available for operational review and quality control.
Governance and workflow adjustments focus on conversation taxonomy, agent routing rules and monitoring processes to align chatbot interactions with existing service workflows. LivePerson Conversational Cloud provides the platform layer for ongoing conversational governance, training of intent models and orchestration between automated bots and human agents.
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WIND Hellas Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, WIND Hellas implemented Microsoft 365 as its Collaboration platform. The Athens-based communications operator with approximately 1,200 employees in Greece lists Microsoft 365 on its corporate website and uses the Microsoft 365 application as a primary collaboration layer.
The Microsoft 365 deployment provides cloud-hosted productivity and collaboration services, covering email, document collaboration, content management and real-time conferencing functionality through components commonly included with Microsoft 365 such as Exchange Online, SharePoint, OneDrive and Microsoft Teams, aligning application capabilities with the Collaboration category. The implementation reflects a tenant-level cloud SaaS architecture to centralize identity, mail routing, document libraries and team workspaces.
Operational coverage is oriented across corporate and technical functions, supporting business functions including internal communications, content sharing and collaborative workflows. Governance is organized around tenant administration, user provisioning, role-based access controls and compliance configuration consistent with cloud Collaboration deployments, and the Microsoft 365 presence is surfaced on WIND Hellas’s public website.
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WIND Hellas Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle WebCenter Sites | Web Content Management | Content Management | n/a | 2018 | 2018 |
In 2018, WIND Hellas deployed Oracle WebCenter Sites to manage content on its public website wind.gr. The implementation uses Oracle WebCenter Sites as a Web Content Management platform to centralize page templates, structured content authoring, and multi channel publishing for the communications operator. The deployment targets the corporate digital footprint in Greece and aligns content operations with the companys marketing and customer experience objectives.
Oracle WebCenter Sites was configured to provide component based page templates, editorial workflows, role based access control, content staging and scheduling, and personalization capabilities common to Web Content Management implementations. Configuration emphasized governance and content lifecycle controls so marketing and digital communications teams own approval routing, publishing windows, and brand consistency workflows. The implementation was positioned to support standard digital asset and analytics workflows and to scale editorial operations across the wind.gr site.
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WIND Hellas eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2017 | 2017 |
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WIND Hellas CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Loyalty | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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WIND Hellas ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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WIND Hellas IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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WIND Hellas CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Cloud Access Security Brokers (CASB) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at WIND Hellas
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by WIND Hellas Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from WIND Hellas IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the WIND Hellas digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD WIND Hellas Technographics
WIND Hellas is a Communications organization based in Greece,
with around 1200 employees and annual revenues of $4.50 billion.
WIND Hellas operates a diverse technology stack with applications such as
LivePerson Conversational Cloud, Microsoft 365 and Oracle WebCenter Sites,
covering areas like Chatbots and Conversational AI, Collaboration and Web Content Management.
WIND Hellas has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LivePerson, Microsoft and Oracle.
WIND Hellas recently adopted applications including
LivePerson Conversational Cloud in 2021, Microsoft 365 in 2021 and Hotjar in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of WIND Hellas’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates WIND Hellas’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete WIND Hellas technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.