Wirral Community Health and Care
St Catherine's Health Centre, Derby Road, Birkenhead,
Wirral, CH42 0LQ,
United Kingdom
Wirral, CH42 0LQ,
United Kingdom
44 15 1514-2888
Healthcare
Wirral Community Health and Care Technographics
Wirral Community Health and Care Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Wirral Community Health and Care and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1683 Wirral Community Health and Care employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Wirral Community Health and Care has purchased the following applications: Civica Trac for Recruiting in 2018, Lexacom Echo for Speech Recognition AI in 2019, Cisco Unified IP Phones for PBX, VoiP and Phone Systems in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Wirral Community Health and Care is running and its propensity to invest more and deepen its relationship with Civica , Lexacom , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Wirral Community Health and Care revenues, which have grown to $116.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Wirral Community Health and Care intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Wirral Community Health and Care Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Civica | Legacy | Civica Trac | Recruiting | HCM | n/a | 2018 | 2018 |
In 2018, Wirral Community Health and Care implemented Civica Trac to support Recruiting across its HR and Recruitment functions. The deployment targeted the trust’s Recruitment and Workforce team and encompassed operations across Wirral and surrounding areas, with the team based at St Catherine's Health Centre and hybrid working patterns permitting some remote activity.
Civica Trac was configured to manage core applicant tracking workflows, including vacancy and position linking to enable manager-led hiring, candidate application processing, onboarding scheduling, and local induction checklist completion. The configuration also supported contract production, approval workflows, and routine report generation from Trac to meet workforce information needs.
Operational integrations were focused on ESR transaction handling and payroll evidence workflows, with Trac used to process ESR-related data entry and approvals within the trust’s payroll window and to send evidence through established payroll channels. The Trac implementation was aligned with maintenance of electronic HR files and Agenda for Change records, and it supported data capture and reporting used by managers and workforce analysts.
Governance and process changes centered on Workforce Manager oversight and an escalation model for ESR and recruitment issues, with the HR team and an ESR Information Analyst responsible for data quality monitoring, corrective action, and delivery of training, demonstrations, and bespoke internal courses. Day to day operational responsibilities included front line advice, booking applicants onto onboarding, and ensuring consistency in recruitment documentation and ESR approvals.
The Civica Trac implementation was positioned as part of a broader programme of service and process development intended to improve the candidate journey and operational consistency in recruiting. The system supported recruitment staff responsibilities and procedural standardisation, while enabling the trust to continue delivering community health and social care staffing needs.
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Lexacom | Legacy | Lexacom Echo | Speech Recognition AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Wirral Community Health and Care implemented Lexacom Echo, a Speech Recognition AI application used to reduce administrative time across the trust. The deployment began with a pilot described as very positive and proceeded to a full roll-out after stakeholders validated clinical dictation workflows and user acceptance, with Senior Contract Manager Chris Vranch stating, "The pilot was a very positive experience and allowed us to commit with confidence to a full roll-out of Lexacom Echo."
Lexacom Echo was configured to deliver real-time voice-to-text dictation, structured clinical templates, and configurable vocabulary support to standardize clinical documentation and administrative notes. These functional modules automated transcription of consultations, enabled template-driven notes capture consistent with Speech Recognition AI capabilities, and supported iterative tuning of recognition profiles to local clinical language.
Operational coverage focused on clinical documentation and back-office administrative workflows across the trust, with implementation activities including user onboarding, template configuration, and iterative feedback cycles during the pilot. Integration work concentrated on exporting dictated text into the trust's clinical record workflows and administrative systems to streamline documentation handoffs, without specifying third-party product names.
Governance followed a pilot-then-rollout model with clinician engagement and contract management oversight, and the vendor was noted for implementation responsiveness, "We also add how flexible and accommodating Lexacom has been throughout the implementation," said Chris Vranch, Senior Contract Manager. The stated outcome was a reduction in administrative time for staff, which underpinned the decision to move from pilot to full deployment of Lexacom Echo.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Unified IP Phones | PBX, VoiP and Phone Systems | Collaboration | n/a | 2015 | 2015 |
In 2015, Wirral Community Health and Care implemented Cisco Unified IP Phones. The rollout addressed the Trusts PBX, VoiP and Phone Systems requirements and was administered through the Information Management and Technology department.
The implementation centered on enterprise IP telephony provisioning, handset administration and contact centre voice configurations consistent with PBX, VoiP and Phone Systems capabilities. Functional workstreams included device provisioning, voice call control integration, handset firmware management and operational support processes, with explicit emphasis on Cisco Unified IP Phones as the end user device.
Architecturally the deployment was integrated into the Trusts corporate data and voice network and aligned with network security tooling, including Cisco Next Gen Firewalls, and call manager based voice control components referenced in the IMT staffing requirements. Operational ownership sat with the ICT Operations Manager and technical delivery and day to day administration was assigned to IMT specialists with Cisco CCNA level skills, covering both voice and data network administration.
Governance and operational scope focused on supporting community health services across Wirral and surrounding areas, with the Senior Technical Support Specialist role defined to provide ongoing delivery, support and administration of corporate data and voice network systems. The program was positioned as part of broader digital enabling projects within the Trust, with IMT responsible for incident management, device lifecycle administration and coordination with clinical and corporate users.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Call Center, Customer Experience | CRM |
|
2015 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Incident Management | ITSM |
|
2020 | 2020 |
|
|
|
|
|
IT Service Management | ITSM |
|
2018 | 2018 |
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|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Wirral Community Health and Care
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Wirral Community Health and Care Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Wirral Community Health and Care IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Wirral Community Health and Care digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Wirral Community Health and Care Technographics
Wirral Community Health and Care is a Healthcare organization based in United Kingdom,
with around 1683 employees and annual revenues of $116.0 million.
Wirral Community Health and Care operates a diverse technology stack with applications such as
Civica Trac, Lexacom Echo and Cisco Unified IP Phones,
covering areas like Recruiting, Speech Recognition AI and PBX, VoiP and Phone Systems.
Wirral Community Health and Care has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Civica, Lexacom and Cisco Systems.
Wirral Community Health and Care recently adopted applications including
Freshservice in 2021, InPhase Incident Management in 2020 and Lexacom Echo in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Wirral Community Health and Care’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Wirral Community Health and Care’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Wirral Community Health and Care technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.