Edmonds, 98020, WA,
United States
Wolfgang Puck Coffee Technographics
Wolfgang Puck Coffee Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Wolfgang Puck Coffee and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Wolfgang Puck Coffee employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Wolfgang Puck Coffee has purchased the following applications: PayPal Enterprise for Payment Processing in 2020, Microsoft 365 for Collaboration in 2018, IgniteTech Avolin Protect for eCommerce Fraud Protection in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Wolfgang Puck Coffee is running and its propensity to invest more and deepen its relationship with PayPal , Amazon Web Services (AWS) , Apple or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Wolfgang Puck Coffee revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Wolfgang Puck Coffee intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Wolfgang Puck Coffee Tech Stack and Enterprise Applications
Wolfgang Puck Coffee ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayPal | Legacy | PayPal Enterprise | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, Wolfgang Puck Coffee deployed PayPal Enterprise for Payment Processing on its public website. The PayPal Enterprise implementation was embedded into the web checkout to handle payment authorization, tokenization of card data, and hosted payment UI components, shifting payment flows off site and reducing the merchant PCI footprint. Configuration work emphasized merchant account provisioning, payment method mapping, and sandbox testing prior to go live. The deployment architecture follows common Payment Processing patterns with client side payment buttons and server side API calls for authorization and capture.
Operational scope covered the ecommerce channel along with finance and customer service workflows responsible for settlements, refunds, and dispute handling. Governance centered on merchant credential management, payment configuration change control, and transaction monitoring processes to support operational continuity. The implementation highlights functional modules typical of Payment Processing including authorization and capture, refund processing, and token management, with the integration surface limited to the website checkout layer as reflected on the site. PayPal Enterprise serves as the primary online payments engine for Wolfgang Puck Coffee in this configuration.
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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Wolfgang Puck Coffee Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Wolfgang Puck Coffee implemented Microsoft 365 to provision Collaboration capabilities across its consumer packaged goods operations. The deployment emphasized cloud-hosted productivity and messaging, with Office 365 Mail exposed on the company website for customer contact and cloud mailboxes provisioned for roughly 100 employees.
The Microsoft 365 configuration centers on tenant-based email hosting and core Collaboration services, enabling enterprise email, shared calendars and document collaboration consistent with mid-market deployments. Operational coverage spans customer-facing contact flows and internal business functions such as sales, marketing and operations, with administration managed through Microsoft 365 tenant controls and mailbox provisioning workflows.
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Wolfgang Puck Coffee eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IgniteTech | Legacy | IgniteTech Avolin Protect | eCommerce Fraud Protection | eCommerce | n/a | 2019 | 2019 |
In 2019, Wolfgang Puck Coffee implemented IgniteTech Avolin Protect for eCommerce Fraud Protection. The deployment of IgniteTech Avolin Protect was focused on the company storefront at wpcoffee.com to provide automated screening of online transactions and account events. The public site also shows NS8 in use alongside the IgniteTech Avolin Protect deployment, indicating a co-deployed suite of fraud controls on the consumer checkout experience. The rollout targeted the web checkout and guest account flows.
The implementation employed category-standard capabilities including real-time transaction scoring, bot and behavioral analytics, device intelligence, and rule orchestration to surface high risk orders for review. Integration points were implemented at the storefront layer and in downstream order management and payment processing workflows to enable automated declines and manual review queues for fraud operations. Governance changes included a centralized fraud operations workflow, threshold-based escalation rules, and staged activation of enforcement rules to limit business disruption. This configuration aligns Wolfgang Puck Coffee, IgniteTech Avolin Protect, and eCommerce Fraud Protection functions with front-line eCommerce, payments, and customer service teams.
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eCommerce | eCommerce |
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2020 | 2020 |
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eCommerce | eCommerce |
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2017 | 2017 |
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Wolfgang Puck Coffee CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Wolfgang Puck Coffee IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Wolfgang Puck Coffee
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Wolfgang Puck Coffee Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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