Workhuman
19 Beckett Way Park West Business Park,
Dublin, D12 H993,
Ireland
Dublin, D12 H993,
Ireland
353 1 566 2020
Professional Services
Workhuman Technographics
Workhuman Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Workhuman and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1300 Workhuman employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Workhuman has purchased the following applications: Drift AI Chatbot for Chatbots and Conversational AI in 2021, Zoom for Audio Video and Web Conferencing in 2022, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Workhuman is running and its propensity to invest more and deepen its relationship with Drift , Zoom Video Communications , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Workhuman revenues, which have grown to $1.45 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Workhuman intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Workhuman Tech Stack and Enterprise Applications
Workhuman AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Workhuman deployed Drift AI Chatbot on its public website, establishing a web-native conversational layer for customer and prospect engagement. Workhuman implemented Drift AI Chatbot within the Chatbots and Conversational AI category to manage inbound visitor interactions and to operationalize conversational intake on the corporate site.
The implementation centered on configuring conversational playbooks, intent detection, formless lead capture, and automated qualification workflows. Drift AI Chatbot was configured to support conversational routing and session management, and to automate common qualification steps while preserving handoff pathways to human agents when needed.
Operational coverage is focused on the website channel and spans demand generation, marketing engagement, and front-line customer inquiries. The deployment supports visitor segmentation and routing to sales or service teams through centralized conversational scripts and message orchestration managed in the chatbot platform.
Governance and operationalization emphasized conversational content management, playbook versioning, and defined escalation ownership for chat to human transitions. Rollout required cross-functional coordination across marketing, sales operations, and support to align scripts, escalation rules, and ongoing content updates for Drift AI Chatbot.
|
Workhuman Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2022 | 2022 |
In 2022, Workhuman implemented Zoom for Audio Video and Web Conferencing, embedding Zoom capabilities on its public website. Workhuman is a professional services firm with approximately 1,200 employees headquartered in Ireland, and the website deployment exposes Zoom meeting and webinar access to external visitors.
The implementation leverages core Zoom capabilities such as video and audio conferencing, webinar delivery, screen sharing, chat, and session recordings to support customer engagement and marketing events. Zoom is surfaced on the Workhuman website through embedded meeting access and public meeting or webinar links, simplifying external participant entry and event attendance.
Operationally, the Zoom deployment is managed as a centrally provisioned application with web facing access for external audiences, with governance centered on meeting configuration and public access controls. The relationship is expressed as Workhuman Zoom Audio Video and Web Conferencing supporting customer engagement and events directly from the corporate website.
|
|
|
|
|
Collaboration | Collaboration |
|
2015 | 2015 |
|
|
|
|
|
Collaboration | Collaboration |
|
2020 | 2020 |
|
Workhuman Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Docusign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, Workhuman deployed DocuSign eSignature as a Digital Signing solution embedded on its public website. The implementation places DocuSign eSignature at the center of web based contract execution and customer onboarding, enabling signature capture directly within online document presentation and acceptance flows.
The technical approach leverages an embedded signing model integrated into Workhuman web pages, combining server side envelope creation with a client side signing ceremony to maintain a continuous site experience. DocuSign eSignature is configured to use template based documents, signature fields, and standard authentication controls to support legal and commercial execution workflows, concentrating digital signature capture on the website and aligning signature processes with legal and commercial operations.
|
Workhuman CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing | CRM |
|
2018 | 2018 |
|
|
|
|
|
Account Based Marketing | CRM |
|
2021 | 2021 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2015 | 2015 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2022 | 2022 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2022 | 2022 |
|
|
|
|
|
PR and Media Communication | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
Workhuman ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2017 | 2017 |
|
|
|
|
|
IT Service Management | ITSM |
|
2020 | 2020 |
|
Workhuman PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Test Automation Platform | PaaS |
|
2022 | 2022 |
|
|
|
|
|
Test Automation Platform | PaaS |
|
2022 | 2022 |
|
|
|
|
|
Test Automation Platform | PaaS |
|
2023 | 2023 |
|
|
|
|
|
Test Automation Platform | PaaS |
|
2020 | 2020 |
|
Workhuman IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Workhuman
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Global Communications Senior Manager | Manager | Marketing | |
|
|
|
Director of Product Strategy | Director | R&D | |
|
|
|
CTO | CXO | IT | |
|
|
|
SVP, Product Management | VP | Operations | |
|
|
|
Director of Engineering | Director | R&D | |
|
|
|
VP of Product Engineering | VP | R&D | |
|
|
|
CFO | CXO | Finance | |
|
|
|
VP & WW Controler | VP | Finance | |
|
|
|
Director, Financial Accounting | Director | Finance | |
|
|
|
Financial Accountant | Manager | Finance | |
|
Apps Being Evaluated by Workhuman Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Workhuman IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Workhuman digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Workhuman Technographics
Workhuman is a Professional Services organization based in Ireland,
with around 1300 employees and annual revenues of $1.45 billion.
Workhuman operates a diverse technology stack with applications such as
Drift AI Chatbot, Zoom and DocuSign eSignature,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Digital Signing.
Workhuman has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Drift, Zoom Video Communications and Docusign.
Workhuman recently adopted applications including
Microsoft Playwright Testing in 2023, Zoom in 2022 and Microsoft Clarity in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Workhuman’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Workhuman’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Workhuman technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.