Wynn Las Vegas
3131 Las Vegas Blvd,
Las Vegas, 89109, NV,
United States
Las Vegas, 89109, NV,
United States
1 702 770-7000
Leisure and Hospitality
Wynn Las Vegas Technographics
Wynn Las Vegas Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Wynn Las Vegas and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6340 Wynn Las Vegas employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Wynn Las Vegas has purchased the following applications: Stripe Payments for Payment Processing in 2021, DigiValet for Guest Management in 2023, Rocket.chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Wynn Las Vegas is running and its propensity to invest more and deepen its relationship with Stripe , DigiValet , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Wynn Las Vegas revenues, which have grown to $2.57 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Wynn Las Vegas intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Wynn Las Vegas Tech Stack and Enterprise Applications
Wynn Las Vegas ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stripe | Legacy | Stripe Payments | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, Wynn Las Vegas deployed Stripe Payments on its public website to handle customer facing online transactions. Stripe Payments is embedded in the Wynn Las Vegas web checkout experience and handles payment acceptance for bookings and guest purchases.
Stripe Payments provides core Payment Processing capabilities including card acceptance, tokenization, client side checkout integration, authorization and settlement workflows, and PCI scope reduction through hosted elements. The implementation appears to use Stripe Payments APIs or hosted checkout components to capture card data within the browser and offload card storage and processing to the vendor. This configuration aligns Wynn Las Vegas Stripe Payments Payment Processing with standard e commerce and direct booking payment patterns.
Operational coverage is focused on the Wynn Las Vegas public website and centers on online checkout flows rather than on site point of sale systems. Governance emphasis is likely on web payment configuration, frontend integration, and reconciliation processes tied to web release cycles. No other systems are explicitly named in available sources.
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Wynn Las Vegas ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DigiValet | Legacy | DigiValet | Guest Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, Wynn Las Vegas deployed DigiValet Guest Management across its flagship property as part of a floor by floor refurbishment, rolling the DigiValet solution into more than 4,700 rooms and completing the installation in under six months while the hotel remained operational. The program targeted both towers and convention guest flows, and achieved high adoption with 90% of guests using the in-room iPad and voice activated room experience each night, and more than 40% of guests using Alexa for room and TV controls.
The DigiValet implementation encompassed in-room automation, voice activation, and in-room dining modules, with configuration work to support iPad user interfaces, Alexa voice controls, and custom dining workflows. DigiValet’s in-room dining capability was configured to capture allergens, preferences, order notes, and promise delivery times from the guest iPad app, and to calculate and communicate estimated delivery times to guests based on queue volumes. Custom workflows were implemented to regulate concurrent orders and to route orders between tower kitchens when one kitchen was out of order.
Operational integrations were explicitly implemented with Simphony POS, where order data and menu changes are sent from the DigiValet in-room iPad app to Simphony POS and printed on KOT for kitchen operations, and menu updates made by F and B teams are reflected immediately on the guest room interface. The solution also included capability to tailor the room experience for convention guests, enabling the hotel operations team to promote specific TV channels, publish daily agendas to rooms, present curated menu items, and surface targeted promotions for event attendees.
Rollout governance followed a strict floor by floor plan, limiting room outage to a maximum of 24 hours per floor to maintain occupancy and operations, with tight coordination between Wynn and DigiValet teams to sustain a continuous hotel operation during installation. The deployment was completed within six months and did not hinder daily hotel operations. Reported outcomes include increased use of the DigiValet app for in-room automation and ordering, higher in-room dining revenue for both towers, and reduced reliance on full time staff solely for order taking.
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Point Of Sale | ERP Services and Operations |
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2019 | 2019 |
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Reservation and Booking Management | ERP Services and Operations |
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2020 | 2020 |
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Reservation and Booking Management | ERP Services and Operations |
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2023 | 2023 |
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Wynn Las Vegas AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Wynn Las Vegas implemented Rocket.chat on its public website. Rocket.chat is deployed as a Chatbots and Conversational AI application to provide a web-facing conversational channel for guest engagement and customer service interactions, enabling direct messaging between website visitors and hotel staff. The implementation emphasizes embedded front-end chat delivery via the site, positioning Rocket.chat as the primary conversational entry point for online inquiries.
Configuration centers on Chatbots and Conversational AI capabilities such as real-time messaging, conversation routing to agent consoles, canned responses and session persistence, with Rocket.chat embedded in the website front end. Operational scope is focused on customer-facing business functions including guest services, reservations and concierge workflows, with governance expected to cover staff access controls, response template management and chat moderation aligned to hospitality service processes. Rocket.chat is named explicitly as the application used on the Wynn Las Vegas site, reflecting a web-first conversational architecture for visitor engagement.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Wynn Las Vegas Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Wynn Las Vegas Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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Enterprise Content Management | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2014 | 2014 |
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Wynn Las Vegas eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Product Information Management | eCommerce |
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2018 | 2018 |
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Wynn Las Vegas SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2004 | 2005 |
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Wynn Las Vegas CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Analytics | CRM |
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2019 | 2019 |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Data Platform | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2017 | 2017 |
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Wynn Las Vegas ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2024 | 2024 |
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IT Service Management | ITSM |
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2024 | 2024 |
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Wynn Las Vegas TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Wynn Las Vegas PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2022 | 2022 |
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Wynn Las Vegas IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Database Management, Open-Source Database | IaaS |
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2022 | 2022 |
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Wynn Las Vegas CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2012 | 2012 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Wynn Las Vegas
| First Name | Last Name | Title | Function | Department | Phone | |
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Executive Director, IT PMO & Governance | Director | IT | |
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VP or Director Product Master Data | Director | IT | |
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Senior Manager of Data Science | Manager | IT | |
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VP Digital Technology | VP | IT | |
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VP of Information Security and Chief Information Security Officer (CISO) | CXO | IT | |
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Sr. Front Office Manager | Manager | Operations | |
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Executive Director of Hotel Operations | Director | Operations | |
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Director of Guest Experience | Director | Operations | |
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Apps Being Evaluated by Wynn Las Vegas Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Wynn Las Vegas IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Wynn Las Vegas digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Wynn Las Vegas Technographics
Wynn Las Vegas is a Leisure and Hospitality organization based in United States,
with around 6340 employees and annual revenues of $2.57 billion.
Wynn Las Vegas operates a diverse technology stack with applications such as
Stripe Payments, DigiValet and Rocket.chat,
covering areas like Payment Processing, Guest Management and Chatbots and Conversational AI.
Wynn Las Vegas has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Stripe, DigiValet and Rocket.chat.
Wynn Las Vegas recently adopted applications including
ServiceNow ITSM in 2024, ServiceNow ITSM in 2024 and DigiValet in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Wynn Las Vegas’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Wynn Las Vegas’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Wynn Las Vegas technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.