xMatters, Inc.
12647 Alcosta Boulevard Suite 425,
San Ramon, 94583, CA,
United States
San Ramon, 94583, CA,
United States
1 925-302-6976
Professional Services
xMatters, Inc. Technographics
xMatters, Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by xMatters, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 130 xMatters, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that xMatters, Inc. has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2019, Drift AI Chatbot for Chatbots and Conversational AI in 2020, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems xMatters, Inc. is running and its propensity to invest more and deepen its relationship with Oracle , Stripe , Drift or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing xMatters, Inc. revenues, which have grown to $40.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for xMatters, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
xMatters, Inc. Tech Stack and Enterprise Applications
xMatters, Inc. ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019, xMatters, Inc. implemented Oracle NetSuite ERP as its ERP Financial platform to automate payments and core accounting workflows for its United States professional services operations. The deployment used Oracle NetSuite ERP as a cloud native SaaS instance focused on accounts receivable and cash posting, integrating payment capture into the ledger to support automated transaction posting and bank settlement.
Configuration emphasized automated receipting and straight through posting, with Oracle NetSuite ERP configured to receive transactional payment records and post them directly to the general ledger and subledger structures. The implementation leveraged standard ERP Financial capabilities for invoice management, accounts receivable, and cash application to eliminate manual journal creation and accelerate reconciliation workflows.
Integrations included a Stripe connector for NetSuite that tied customer payment links to NetSuite transaction records, ensuring that payments post to NetSuite and funds deposit to the company bank account without manual intervention. The integration design preserved zero touch payment flows and removed the need for xMatters to collect or store customer card data, which in turn reduced their PCI compliance surface and related survey exposure.
Operational ownership landed in finance and billing, with the solution implemented as a 100 percent self service process where links are error proof and no operational steps are required to complete posting and settlement. The rollout focused on automating payment capture, posting, and bank reconciliation within the ERP Financial environment, producing an effective and consistent solution for accounts receivable and payment processing at xMatters, Inc.
|
|
|
|
|
Payment Processing | ERP |
|
2020 | 2020 |
|
xMatters, Inc. AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, xMatters, Inc. deployed Drift AI Chatbot on its website, adopting Chatbots and Conversational AI to automate customer-facing conversation flows. The implementation focused on a web embedded conversational interface to engage site visitors across marketing and support touchpoints.
Drift AI Chatbot was configured to perform intent detection, scripted and AI driven responses, lead qualification, and escalation to human agents through conversation routing. The deployment emphasized conversation orchestration, session persistence, and context management to preserve continuity across visitor interactions and support structured conversational workflows.
Operational coverage is centered on the corporate website, affecting marketing, sales development, and customer success functions by providing automated engagement and initial triage. Governance was organized around conversation playbooks, role based access to message templates, and iterative tuning of AI responses during phased rollout on public pages.
|
xMatters, Inc. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, xMatters, Inc. implemented Cisco Webex Meetings for Audio Video and Web Conferencing on its website, embedding vendor-hosted meeting rooms to support client-facing interactions and synchronous collaboration. Cisco Webex Meetings is used as the primary audio video and web conferencing platform for scheduled and ad hoc virtual sessions delivered through the company site.
The implementation leverages standard Cisco Webex Meetings capabilities including scheduled meeting orchestration, real time video and audio, screen sharing, recording, and attendee management. Configuration focused on web-embedded meeting entry points and session controls, aligning meeting workflows with customer engagement touchpoints on the corporate site.
Operational coverage includes client-facing Professional Services engagements and internal cross functional collaboration, with governance centered on centralized publication of meeting links and standardized meeting moderation procedures. The deployment emphasizes web-based access and centralized meeting provisioning, consolidating virtual session routing through the xMatters website while maintaining platform native controls for hosts and attendees.
|
|
|
|
|
Collaboration | Collaboration |
|
2015 | 2015 |
|
|
|
|
|
Collaboration | Collaboration |
|
2020 | 2020 |
|
xMatters, Inc. Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application, Web and Enterprise Search | Content Management |
|
2019 | 2019 |
|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
xMatters, Inc. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing | CRM |
|
2021 | 2021 |
|
|
|
|
|
Account Based Marketing | CRM |
|
2024 | 2024 |
|
|
|
|
|
Customer Experience | CRM |
|
2017 | 2017 |
|
|
|
|
|
Customer Support | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2010 | 2010 |
|
|
|
|
|
Marketing Automation | CRM |
|
2012 | 2012 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
xMatters, Inc. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2013 | 2013 |
|
|
|
|
|
Incident Management | ITSM |
|
2018 | 2018 |
|
|
|
|
|
IT Service Management | ITSM |
|
2019 | 2019 |
|
xMatters, Inc. TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
xMatters, Inc. PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2019 | 2019 |
|
|
|
|
|
Transactional Email | PaaS |
|
2019 | 2019 |
|
xMatters, Inc. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at xMatters, Inc.
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
CTO | CXO | Finance | |
|
|
|
CEO | CXO | Finance | |
|
|
|
CFO | CXO | Finance | |
|
|
|
Chief Financial Officer | CXO | Finance | |
|
|
|
Corporate Controller | Director | Finance | |
|
|
|
Operations Team Lead | Manager | Finance | |
|
|
|
VP of Corporate Operations | VP | Operations | |
|
|
|
Salesforce Operations Senior Manager | Manager | IT | |
|
|
|
Manager, Global AP & AR | Manager | Finance | |
|
|
|
Director, Global HR | Director | HR | |
|
|
|
Global Equity & Payroll Manager | Manager | Investment | |
|
Apps Being Evaluated by xMatters, Inc. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from xMatters, Inc. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the xMatters, Inc. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD xMatters, Inc. Technographics
xMatters, Inc. is a Professional Services organization based in United States,
with around 130 employees and annual revenues of $40.0 million.
xMatters, Inc. operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Drift AI Chatbot and Cisco Webex Meetings,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
xMatters, Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Drift and Cisco Systems.
xMatters, Inc. recently adopted applications including
6sense Account Engagement Platform in 2024, DocuSign eSignature in 2021 and Zoominfo Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of xMatters, Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates xMatters, Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete xMatters, Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.