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Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

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Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Yakult Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
C3NTRO Telecom Legacy C3ntro Contact Center Call Center CRM n/a 2019 2019
In 2019, Yakult implemented C3ntro Contact Center as part of a unified communications deployment in Mexico. The C3ntro Contact Center, in the Call Center category, served as the central platform for external communications and telephony across the organization. The deployment combined contact center telephony, user presence and CRM-facing communications capabilities to centralize interaction routing and improve collaboration between sales, customer service and back-office teams. C3ntro Contact Center configurations focused on call handling, presence-enabled routing and secure information exchange workflows consistent with Call Center functional terminology. Operational scope covered Yakult operations in Mexico, where the platform was explicitly focused on reducing communications costs and improving collaboration and secure information exchange, according to the vendor case. The implementation emphasized centralized communications governance and cross-department workflow alignment, with CRM-facing integrations inferred as part of the contact center capability set.
IT Decision Makers and Key Stakeholders at Yakult
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Yakult Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Yakult Technographics

Yakult is a Consumer Packaged Goods organization based in Mexico, with around 4089 employees and annual revenues of $1.02 billion.

Yakult operates a diverse technology stack with applications such as C3ntro Contact Center, covering areas like Call Center.

Yakult has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as C3NTRO Telecom.

Yakult recently adopted applications including C3ntro Contact Center in 2019, highlighting its ongoing modernization strategy.

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