Mexico City, 3310,
Mexico
Yakult Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Yakult and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4089 Yakult employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Yakult has purchased the following applications: C3ntro Contact Center for Call Center in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Yakult is running and its propensity to invest more and deepen its relationship with C3NTRO Telecom or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Yakult revenues, which have grown to $1.02 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Yakult intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| C3NTRO Telecom | Legacy | C3ntro Contact Center | Call Center | CRM | n/a | 2019 | 2019 |
In 2019, Yakult implemented C3ntro Contact Center as part of a unified communications deployment in Mexico. The C3ntro Contact Center, in the Call Center category, served as the central platform for external communications and telephony across the organization.
The deployment combined contact center telephony, user presence and CRM-facing communications capabilities to centralize interaction routing and improve collaboration between sales, customer service and back-office teams. C3ntro Contact Center configurations focused on call handling, presence-enabled routing and secure information exchange workflows consistent with Call Center functional terminology.
Operational scope covered Yakult operations in Mexico, where the platform was explicitly focused on reducing communications costs and improving collaboration and secure information exchange, according to the vendor case. The implementation emphasized centralized communications governance and cross-department workflow alignment, with CRM-facing integrations inferred as part of the contact center capability set.
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