Yext
61 9th Ave,
New York, 10011, NY,
United States
New York, 10011, NY,
United States
1 212-994-3900
Professional Services
Yext Technographics
Yext Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Yext and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Yext employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Yext has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2015, BentoML Platform for AI infrastructure in 2024, Drift AI Chatbot for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Yext is running and its propensity to invest more and deepen its relationship with Oracle , BentoML , Drift or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Yext revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Yext intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Yext Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, Yext implemented Oracle NetSuite ERP as its ERP Financial system to centralize finance and accounting operations. The deployment targeted consolidation of core transactional finance functions into a single general ledger and a standardized chart of accounts across corporate entities in the United States, positioning Oracle NetSuite ERP to support accounts payable, accounts receivable and core ledger processing for corporate finance and accounting.
Configuration emphasized standard ERP Financial modules, including general ledger, accounts payable, accounts receivable, fixed assets management, billing, financial reporting and consolidation. The implementation incorporated workflow automation for invoice processing and revenue recognition consistent with ERP Financial practices, and configuration of dimensional reporting to support statutory and management reporting requirements.
Governance established role based access controls, approval routing for procure to pay and order to cash processes, and a centralized month end close process to improve control and auditability. Rollout and operational ownership were centered in corporate finance and accounting in the United States, with defined ownership for chart of accounts maintenance and financial close procedures under the finance organization.
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BentoML | Legacy | BentoML Platform | AI infrastructure | AI Development | n/a | 2024 | 2025 |
In 2024, Yext implemented the BentoML Platform to standardize and accelerate AI model serving for its digital presence and search products across global markets. The deployment positioned BentoML Platform as a core AI infrastructure capability supporting Yext product engineering and search teams.
The implementation focused on inference serving and orchestration, including hosted serving runtimes, automated model deployment pipelines, and registry workflows to manage model artifacts and versions. Autoscaling controls and multi region BYOC deployments were configured to allow model instances to scale with traffic and to run on cloud capacity chosen by regional teams.
Operational coverage emphasized production model hosting for Yext search and digital presence products, with teams shipping twice as many production models after adoption. Yext reported explicit outcomes, including 2x faster time to market and up to 80% lower compute costs, driven by the multi region BYOC deployment model and automated autoscaling in the BentoML Platform.
Governance workstreams centralized model lifecycle controls and standardized deployment patterns to align product teams on release processes and runtime configurations. The BentoML Platform implementation thus created a repeatable AI infrastructure blueprint for scaling inference operations across Yexts global markets.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Yext deployed Drift AI Chatbot on their website. The Drift AI Chatbot is a customer-facing implementation in the Chatbots and Conversational AI category, providing a web-embedded conversational layer for site visitors, and serving as a primary digital engagement channel. The deployment targets online lead capture and visitor qualification workflows tied to marketing and sales enablement activities.
Configuration centers on conversational routing, intent detection, automated qualifying playbooks, session context handling, and human handoff capabilities, reflecting standard Chatbots and Conversational AI functional modules. The implementation is delivered through an on-site chat widget and governed through playbook management and content tuning processes, with operational ownership aligned to marketing and demand generation teams.
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Chatbots and Conversational AI | AI-Powered Application |
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2011 | 2011 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2011 | 2011 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2012 | 2012 |
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Event Management | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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Content Management | Content Management |
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2019 | 2019 |
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2021 | 2021 |
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CRM | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Support | CRM |
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2014 | 2014 |
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Customer Support | CRM |
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2011 | 2011 |
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Customer Support | CRM |
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2011 | 2011 |
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Digital Advertising Platform | CRM |
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2011 | 2011 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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PR and Media Communication | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2015 | 2015 |
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Sales Engagement | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2020 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2017 | 2017 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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iPaaS (Integration Platform as a Service) | PaaS |
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2024 | 2024 |
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Transactional Email | PaaS |
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2012 | 2012 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Yext
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Yext Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Yext Technographics
Yext is a Professional Services organization based in United States,
with around 1200 employees and annual revenues of $300.0 million.
Yext operates a diverse technology stack with applications such as
Oracle NetSuite ERP, BentoML Platform and Drift AI Chatbot,
covering areas like ERP Financial, AI infrastructure and Chatbots and Conversational AI.
Yext has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, BentoML and Drift.
Yext recently adopted applications including
BentoML Platform in 2024, Tray AI Orchestration Platform in 2024 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Yext’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Yext’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Yext technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.