YO1 Wellness Resort & Spa
420 Anawana Lake Rd,
Monticello, 12701, NY,
United States
Monticello, 12701, NY,
United States
1 845-796-0186
Leisure and Hospitality
YO1 Wellness Resort & Spa Technographics
YO1 Wellness Resort & Spa Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by YO1 Wellness Resort & Spa and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 YO1 Wellness Resort & Spa employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that YO1 Wellness Resort & Spa has purchased the following applications: Infor CloudSuite Hospitality for Hospitality ERP in 2018, LiveHelpNow Live Chat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems YO1 Wellness Resort & Spa is running and its propensity to invest more and deepen its relationship with Infor , Simplotel , LiveHelpNow or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing YO1 Wellness Resort & Spa revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for YO1 Wellness Resort & Spa intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
YO1 Wellness Resort & Spa Tech Stack and Enterprise Applications
YO1 Wellness Resort & Spa ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor CloudSuite Hospitality | Hospitality ERP | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, YO1 Wellness Resort & Spa implemented Infor CloudSuite Hospitality. The deployment used Infor CloudSuite Hospitality as a Hospitality ERP to centralize property administration for the 40 person resort operation in the United States.
Configuration emphasized core hospitality capabilities typical of a Hospitality ERP, including property management, reservations and rate management, point of sale, housekeeping operations, inventory controls and finance and accounting workflows. Infor CloudSuite Hospitality was configured to support front desk workflows, guest folios and billing reconciliation, and to consolidate basic procurement and inventory processes tied to food and beverage and spa operations.
Operational rollout targeted department managers and on property staff across front office, food and beverage, spa and housekeeping, with training sessions led for department managers to drive employee utilization. The implementation assigned application administration responsibilities to property personnel, establishing role based access and operational procedures to govern day to day use and incident handling.
Governance focused on manager led training and ongoing administration, with the property providing expertise and system administration to sustain adoption. Training and documented procedures were used to align reservations, billing and housekeeping workflows to the new system, and to embed operational controls across guest services, revenue handling and back office accounting.
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Reservation and Booking Management | ERP Services and Operations |
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2020 | 2020 |
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YO1 Wellness Resort & Spa AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveHelpNow | Legacy | LiveHelpNow Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, YO1 Wellness Resort & Spa deployed LiveHelpNow Live Chat on its public website. YO1 Wellness Resort & Spa uses LiveHelpNow Live Chat in the Chatbots and Conversational AI category to provide web-based guest services and customer support.
The implementation centers on an embedded browser chat widget and the LiveHelpNow Live Chat application, configured for real-time messaging, canned responses, automated greeting rules, visitor monitoring, and chat transcript logging. Configuration work focused on capturing visitor intent on key pages and surfacing inquiry context to agents, consistent with Chatbots and Conversational AI functional workflows.
No named third party integrations are listed in source details, the operational scope is website-based and supports guest-facing functions across reservation intake, front desk inquiries, and guest services. Staffing and operational coverage are scaled to a small resort environment of approximately 40 employees, with frontline agents handling live sessions during business hours.
Adoption required new operational processes to route web conversations into existing customer service and reservations workflows, define chat ownership and response guidelines, and retain transcripts for follow-up. The LiveHelpNow Live Chat deployment is positioned as the resort's primary web messaging channel within its Chatbots and Conversational AI tooling for guest engagement.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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YO1 Wellness Resort & Spa Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, YO1 Wellness Resort & Spa deployed Microsoft 365 as its Collaboration platform. The implementation is visible in the website source, indicating Microsoft 365 artifacts are in use to support online operations and staff-facing collaboration across the small hospitality organization.
The deployment leverages core Microsoft 365 capabilities such as Exchange Online for email, SharePoint Online for content management, Microsoft Teams for real-time communication, and OneDrive for file storage and synchronization, reflecting standard Collaboration functionality. Operational administration is managed at the tenant level consistent with Microsoft 365 multi-service tenancy, and governance is implemented through tenant policies and role-based account provisioning to support front-desk, management, and back-office workflows across the property.
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YO1 Wellness Resort & Spa CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Tracking and Recording | CRM |
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2019 | 2019 |
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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YO1 Wellness Resort & Spa IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at YO1 Wellness Resort & Spa
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by YO1 Wellness Resort & Spa Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from YO1 Wellness Resort & Spa IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the YO1 Wellness Resort & Spa digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD YO1 Wellness Resort & Spa Technographics
YO1 Wellness Resort & Spa is a Leisure and Hospitality organization based in United States,
with around 40 employees and annual revenues of $4.0 million.
YO1 Wellness Resort & Spa operates a diverse technology stack with applications such as
Infor CloudSuite Hospitality, LiveHelpNow Live Chat and Microsoft 365,
covering areas like Hospitality ERP, Chatbots and Conversational AI and Collaboration.
YO1 Wellness Resort & Spa has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, LiveHelpNow and Microsoft.
YO1 Wellness Resort & Spa recently adopted applications including
Inspectlet Session Recording in 2021, Amazon EC2 in 2021 and Simplotel in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of YO1 Wellness Resort & Spa’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates YO1 Wellness Resort & Spa’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete YO1 Wellness Resort & Spa technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.