Monticello, 12701, NY,
United States
YO1 Wellness Resort & Spa Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by YO1 Wellness Resort & Spa and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 YO1 Wellness Resort & Spa employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that YO1 Wellness Resort & Spa has purchased the following applications: Infor CloudSuite Hospitality for Hospitality ERP in 2018, LiveHelpNow Live Chat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems YO1 Wellness Resort & Spa is running and its propensity to invest more and deepen its relationship with Infor , Simplotel , LiveHelpNow or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing YO1 Wellness Resort & Spa revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for YO1 Wellness Resort & Spa intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor CloudSuite Hospitality | Hospitality ERP | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, YO1 Wellness Resort & Spa implemented Infor CloudSuite Hospitality. The deployment used Infor CloudSuite Hospitality as a Hospitality ERP to centralize property administration for the 40 person resort operation in the United States.
Configuration emphasized core hospitality capabilities typical of a Hospitality ERP, including property management, reservations and rate management, point of sale, housekeeping operations, inventory controls and finance and accounting workflows. Infor CloudSuite Hospitality was configured to support front desk workflows, guest folios and billing reconciliation, and to consolidate basic procurement and inventory processes tied to food and beverage and spa operations.
Operational rollout targeted department managers and on property staff across front office, food and beverage, spa and housekeeping, with training sessions led for department managers to drive employee utilization. The implementation assigned application administration responsibilities to property personnel, establishing role based access and operational procedures to govern day to day use and incident handling.
Governance focused on manager led training and ongoing administration, with the property providing expertise and system administration to sustain adoption. Training and documented procedures were used to align reservations, billing and housekeeping workflows to the new system, and to embed operational controls across guest services, revenue handling and back office accounting.
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Reservation and Booking Management | ERP Services and Operations |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveHelpNow | Legacy | LiveHelpNow Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Tracking and Recording | CRM |
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2019 | 2019 |
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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| Date | Company | Status | Vendor | Product | Category | Market |
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