Yonyou
UFIDA Industrial Park, No. 68 Beiqing Road, Haidian District,
Beijing, 100094,
China
Beijing, 100094,
China
86 40 0660 0588
Professional Services
Yonyou Technographics
Yonyou Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Yonyou and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20000 Yonyou employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Yonyou has purchased the following applications: Sobot Call Centar for Call Center in 2021, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2014, Coremail Enterprise Mailbox for Secure Email Gateways (SEGs) in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Yonyou is running and its propensity to invest more and deepen its relationship with Sobot , Salesforce , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Yonyou revenues, which have grown to $1.25 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Yonyou intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Yonyou Tech Stack and Enterprise Applications
Yonyou CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sobot | Legacy | Sobot Call Centar | Call Center | CRM | n/a | 2021 | 2021 |
In 2021, Yonyou deployed Sobot Call Centar on its public website to centralize web-based customer engagement. The deployment uses Sobot Call Centar within the Call Center category to provide customer service and online support functionality.
Implementation focused on embedding a browser-based chat widget that routes sessions to an agent console, captures chat transcripts, and collects structured session metadata for operational dashboards. Configuration emphasized contact routing rules, agent presence management, and scripted response templates to standardize web engagement workflows. The Sobot Call Centar application name is surfaced on web entry points and in agent UI for traceability.
Operational scope covers Yonyou customer service and online support teams, aligning front-line agents with standardized handoff and escalation procedures. Governance included workflow definitions for web contact handling, role-based access to the agent console, and change control for conversational scripts. The architecture reflects a website-embedded Call Center footprint designed to instrument online customer interactions and agent orchestration.
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Yonyou IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2014 | 2014 |
In 2014, Yonyou deployed Microsoft Azure Cloud Services to host its public website. The implementation sits squarely in the Application Hosting and Computing Services category and centralizes customer-facing web application hosting and content delivery for the company website.
The Microsoft Azure Cloud Services implementation emphasized platform-level compute and managed hosting capabilities typical of application hosting, using scalable virtual instances and cloud storage for site assets. Configuration work focused on platform services for application lifecycle support, including automated scaling and platform-managed security controls that are characteristic of Application Hosting and Computing Services.
Operational scope covered the public website and adjacent digital content workflows, affecting marketing and customer engagement functions. Governance centered on centralized hosting policies, platform configuration standards, and deployment pipelines for web releases to Microsoft Azure Cloud Services, preserving a consistent corporate web presence under the Application Hosting and Computing Services model.
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Application Hosting and Computing Services | IaaS |
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2009 | 2009 |
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Yonyou CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Coremail | Legacy | Coremail Enterprise Mailbox | Secure Email Gateways (SEGs) | CyberSecurity | n/a | 2019 | 2019 |
In 2019, Yonyou deployed Coremail Enterprise Mailbox as a core component of its Secure Email Gateways (SEGs) posture to provide enterprise mailbox services and protect corporate correspondence. Yonyou Coremail Enterprise Mailbox Secure Email Gateways (SEGs) supports the company business function of email security and corporate communications.
The Coremail Enterprise Mailbox implementation aligns with typical Secure Email Gateways capabilities, including inbound and outbound mail filtering, spam and malware detection, content and policy enforcement, centralized quarantine, and secure webmail access. Configuration work focused on domain-level mail routing, mailbox provisioning workflows, and centralized reporting for operational visibility.
Deployment is surfaced on Yonyou's public website to handle corporate-facing mail flows while providing internal mailbox access for employees, placing the service inside IT and security operations for enterprise email handling. Operational scope centers on corporate communications and email security across the organization, with administration and policy controls managed through the Coremail platform.
Governance emphasizes centralized policy management and role-based administration to enforce content rules and quarantine procedures, aligning email operations with information security requirements. The narrative centers on system architecture and functional modules rather than outcome metrics, reflecting the implementation signal for Coremail Enterprise Mailbox at Yonyou.
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IT Decision Makers and Key Stakeholders at Yonyou
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Apps Being Evaluated by Yonyou Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Yonyou IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Yonyou digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Yonyou Technographics
Yonyou is a Professional Services organization based in China,
with around 20000 employees and annual revenues of $1.25 billion.
Yonyou operates a diverse technology stack with applications such as
Sobot Call Centar, Microsoft Azure Cloud Services and Coremail Enterprise Mailbox,
covering areas like Call Center, Application Hosting and Computing Services and Secure Email Gateways (SEGs).
Yonyou has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sobot, Microsoft and Coremail.
Yonyou recently adopted applications including
Sobot Call Centar in 2021, Salesforce Sales Cloud in 2021 and Coremail Enterprise Mailbox in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Yonyou’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Yonyou’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Yonyou technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.