01 Exchange Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 01 Exchange and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 01 Exchange employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 01 Exchange has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2021, Intercom for Customer Support in 2022, Amazon EC2 for Application Hosting and Computing Services in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 01 Exchange is running and its propensity to invest more and deepen its relationship with Google , Intercom , Help Scout or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 01 Exchange revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 01 Exchange intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intercom | Legacy | Intercom | Customer Support | CRM | n/a | 2022 | 2022 |
In 2022, 01 Exchange deployed Intercom on its website to manage client inquiries and front-line support. Intercom is used as a Customer Support application, embedding the Intercom web messenger to capture inbound messages, route conversations, and provide asynchronous responses for a Singapore professional services firm with about 10 employees.
Deployment is centered on the public website, with configuration focusing on a shared conversation inbox and lightweight automated messages to acknowledge and triage incoming inquiries. The implementation supports core customer support workflows including live chat engagement, conversation tracking, and article delivery for repeat questions, scaled to a small team. Governance is organized around centralized inbox ownership by client-facing staff with role-based access for administrators and agents, and no additional system integrations were reported beyond the website embedding.
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Customer Support | CRM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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