Ormeau, 4208, QLD,
Australia
Zone Medical Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Zone Medical and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Zone Medical employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Zone Medical has purchased the following applications: Apple Pay for Payment Processing in 2024, Shopify POS for Point Of Sale in 2024, Coax for Chatbots and Conversational AI in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Zone Medical is running and its propensity to invest more and deepen its relationship with Apple , Google , Shopify or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Zone Medical revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Zone Medical intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apple | Legacy | Apple Pay | Payment Processing | ERP Financial Management | n/a | 2024 | 2024 |
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Payment Processing | ERP Financial Management |
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2024 | 2024 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Shopify | Legacy | Shopify POS | Point Of Sale | ERP Services and Operations | n/a | 2024 | 2024 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Coax | Legacy | Coax | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2024 |
In 2024 Zone Medical implemented Coax on their website. The deployment uses Coax as a Chatbots and Conversational AI solution embedded via a client side JavaScript widget on the public site, delivering conversational engagement and lead capture for the Australia based medical manufacturing company.
Configuration emphasized conversational flows, intent recognition, FAQ automation, and scripted lead qualification, configured through the Coax management console to author dialogues, set routing rules, and capture structured contact data. The Coax application processes user sessions in the vendor hosted runtime where natural language understanding, session state management, and fallback logic are executed.
Integrations are limited to website embedding and in conversation routing the system records contact details for follow up, no other third party integrations are specified. Operational scope centers on customer facing functions, specifically sales inquiry handling and basic support triage, with content management and conversational governance owned by sales or customer service staff.
Governance is oriented around conversation script review cycles and versioned updates inside Coax, with escalation workflows designed to surface qualified leads to internal channels such as email or phone. The implementation positions Coax as the primary Chatbots and Conversational AI touchpoint on Zone Medicals site and centralizes conversational governance within business stakeholders.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2022 | 2022 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2023 | 2023 |
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eCommerce | eCommerce |
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2024 | 2024 |
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Product Review Management | eCommerce |
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2024 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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