AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

List of UX Feedback Platform Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Aviasales Communications 340 $40M Thailand UX Feedback UX Feedback Platform Customer Experience 2023 n/a In 2023, Aviasales implemented UX Feedback Platform on their website to capture qualitative and quantitative user feedback. Aviasales deployed UX Feedback Platform to strengthen Customer Experience for product, UX design, and customer support business functions, instrumenting feedback collection across customer journeys on the public web property. The implementation uses a client side integration model with embedded in‑page feedback widgets, targeted in‑session surveys, and a centralized analytics dashboard provided by UX Feedback Platform. Functional capabilities implemented include real time feedback capture, survey routing and segmentation, and dashboarded reporting for thematic analysis, all consistent with Customer Experience tooling. Governance and operational ownership were structured around product and UX teams, with established tagging taxonomy and triage workflows to route feedback for investigation and resolution. Rollout was staged across site sections to align capture points with user flows, and the UX Feedback Platform serves as the primary channel for end user insights on Aviasales' website.
Avito Professional Services 3500 $600M Russia UX Feedback UX Feedback Platform Customer Experience 2023 n/a In 2023 Avito deployed the UX Feedback Platform on its website to instrument Customer Experience workflows. The UX Feedback Platform was embedded into Avito's public web properties to capture direct user feedback and behavioral signals across listings, search, and transactional flows. Implementation centered on client side feedback widgets and in‑page micro surveys, session recording and aggregated analytics dashboards, and event level tagging to correlate qualitative feedback with front end interactions. Configuration emphasized single page application support, front-end event instrumentation, and role based dashboarding to surface both qualitative and quantitative signals to product and UX teams. Operational ownership was placed with Avito's centralized customer experience and product teams, with feedback routed into product backlog and customer support workflows for triage and prioritization. Governance established role based access to UX Feedback Platform dashboards and standardized feedback triage procedures across product, UX, and support functions.
BI Group Construction and Real Estate 8000 $2.0B Kazakhstan UX Feedback UX Feedback Platform Customer Experience 2022 n/a In 2022, BI Group implemented the UX Feedback Platform on their corporate website as a Customer Experience solution for the Construction and Real Estate organization headquartered in Kazakhstan. The UX Feedback Platform was deployed to capture direct user input from the public web presence and to provide a centralized Customer Experience layer supporting digital channels for BI Group. The implementation emphasized web-embedded feedback capture, on-page survey widgets, and analytics dashboards to surface qualitative input tied to page context and user journeys. Configuration work focused on targeted sampling, custom feedback forms, and event-triggered prompts to align capture logic with key site flows, while the UX Feedback Platform consolidated responses into a single reporting interface for analysis. Operational coverage included digital, marketing, and customer experience teams who consume the feedback for content and UX prioritization across the site. Governance centered on establishing feedback triage and response workflows, data labeling for issue classification, and routine review cycles to route insights into product and communications planning. The deployment retained a web-first architecture, using client-side embedding on BI Group web properties to instrument continuous qualitative feedback collection.
Professional Services 10 $2M Thailand UX Feedback UX Feedback Platform Customer Experience 2023 n/a
Retail 2500 $3.9B Russia UX Feedback UX Feedback Platform Customer Experience 2024 n/a
Construction and Real Estate 267 $40M Russia UX Feedback UX Feedback Platform Customer Experience 2022 n/a
Construction and Real Estate 13000 $8.1B Russia UX Feedback UX Feedback Platform Customer Experience 2021 n/a
Professional Services 2200 $160M Russia UX Feedback UX Feedback Platform Customer Experience 2024 n/a
Professional Services 300 $38M Russia UX Feedback UX Feedback Platform Customer Experience 2025 n/a
Retail 3000 $360M Russia UX Feedback UX Feedback Platform Customer Experience 2021 n/a
Showing 1 to 10 of 32 entries

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