Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Government
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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Caisse des Depots | Government | 6000 | $2.0B | France | Do You Dream Up | Dydu Chatbot | Chatbots and Conversational AI | 2017 | n/a | In 2017, Caisse des Dépôts deployed the Dydu Chatbot to support customer self-service for its pensions and benefits management operations. The Dydu Chatbot was implemented as a Chatbots and Conversational AI solution to provide 24/7 automated responses to frequently asked questions and to reduce routine human contacts across its pension management remit. Deployment focused on customer relations services distributed across two primary sites, Angers-Paris and Bordeaux, with the Customer self-service unit in Angers and the Digital information and customer experience unit in Bordeaux driving requirements and content. The initial configuration placed the virtual assistant Ariane in the textbox used for accessing private spaces, concentrating functionality on general information and private space access before extending to the CNRACL and Ircantec sites. Do You Dream Up provided implementation, structure development, and training support, and the solution reached operational readiness in less than six months. Functional capabilities implemented included conversational FAQ handling, authentication-adjacent guidance for private space sign-in, and a structured training corpus for ongoing conversation management, with plans to extend capabilities to personalized pension queries such as pension totals and accrued quarters. Governance was organized with dedicated teams for chatbot development on each website and regular monitoring and follow-up of conversations to refine intents and responses. The deployment served a broad constituency including 75,000 public sector employers, 7.5 million contributors, and 3.5 million pensioners, and produced explicit operational results reported by the customer, including 550,000 conversations since January 2013, an average of 11,600 conversations per month, and an 85% response success rate, with reported reductions in human contact for frequently asked questions. | |
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Caisse des Depots | Government | 6000 | $2.0B | France | Genesys | Genesys PureConnect Platform | Call Center,Customer Experience | 2015 | n/a | ||
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Government | 6000 | $2.0B | France | IBM | IBM Watson Assistant | Chatbots and Conversational AI | 2018 | n/a |
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Government | 6000 | $2.0B | France | Cisco Systems | Cisco Webex Meetings | Audio Video and Web Conferencing | 2012 | n/a |
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Government | 6000 | $2.0B | France | Nice Systems | NICE Interaction Analytics | Sales Analytics | 2015 | n/a |
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Government | 6000 | $2.0B | France | Nice Systems | NICE IEX Workforce Management | Workforce Management | 2015 | n/a |
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Government | 500 | $2.0B | Netherlands | Avaya | Avaya Aura Contact Center | Call Center | 2015 | n/a |
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Government | 500 | $2.0B | Netherlands | Lifesize | Lifesize Serenova CxEngage Video | Call Center | 2015 | n/a |
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Government | 500 | $2.0B | Netherlands | Sage | Sage CRM | CRM | 2010 | n/a |
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Government | 500 | $2.0B | Netherlands | LiveChat, Inc. | LiveChat | Chatbots and Conversational AI | 2020 | n/a |
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