Catalyst Consulting Group
211 W Wacker Dr STE 450,
Chicago, 60606, IL,
United States
Chicago, 60606, IL,
United States
1 312-629-0750
Professional Services
Catalyst Consulting Group
List of Software Implementations where Catalyst Consulting Group is Reseller or System Integrator
Catalyst Consulting Group, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Catalyst Consulting Group collaboration with software players such as Salesforce empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Catalyst Consulting Group is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Catalyst Consulting Group | Salesforce | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations |
List of Software Implementations where Catalyst Consulting Group is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
City of Chicago's 311 Service Center | Government | 71 | $50M | United States | Salesforce | Salesforce Field Service (ex ClickSoftware) | Field Service Management | 2017 |
In 2017 the City of Chicago's 311 Service Center implemented Salesforce Field Service ex ClickSoftware as part of a full-scale Salesforce deployment that also included Service Cloud and Community Cloud for over 500 users. The engagement targeted Field Service Management to centralize case to work order workflows for municipal service requests and to provide a citizen-facing intake channel through Community Cloud.
Salesforce Field Service ex ClickSoftware was configured to support standard field service capabilities including work order lifecycle management, scheduling and dispatcher console, service appointment booking, and mobile technician application support. Service Cloud capabilities were used for case management and knowledge base integration, enabling automated case escalation into Field Service work orders and synchronized service appointment visibility for contact center agents.
Architecturally the deployment leveraged a cloud-native Salesforce multi-cloud design with Field Service Lightning components integrated directly into the Service Cloud data model and Community Cloud portals. The implementation covered the 311 Service Center and the city field technician population, consolidating service requests, appointments, and field updates on a single Salesforce platform for unified operational data and user access.
Catalyst Consulting Group served as the system integrator and led configuration, phased rollout, and user onboarding for the more than 500 users. Governance work focused on redesigning dispatch workflows and establishing operational processes for work order assignment, mobile data capture, and case to work order reconciliation within the Salesforce environment.
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IT Decision Makers and Key Stakeholders at Catalyst Consulting Group
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Buyer Intent: Companies Evaluating Catalyst Consulting Group Services
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Catalyst Consulting Group System Integrator / VAR Profile
Catalyst Consulting Group is a system integrator and technology consulting firm headquartered in Chicago, United States, with approximately 100 employees and annual revenues of $12M.
Catalyst Consulting Group implements and supports enterprise applications across markets such as ERP Services and Operations.
APPS RUN THE WORLD tracks 1 verified Catalyst Consulting Group software implementations across industries and regions, including: City of Chicago's 311 Service Center where Catalyst Consulting Group implemented Salesforce Field Service (ex ClickSoftware).
Catalyst Consulting Group has a strategic VAR/SI partnership with Salesforce, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Catalyst Consulting Group partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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