Rosario, S2000,
Argentina
CMT Latin America Argentina
CMT Latin America Argentina, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. CMT Latin America Argentina collaboration with software players such as IgniteTech empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| CMT Latin America Argentina | IgniteTech | IgniteTech Avolin Pivotal CRM | CRM | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
Itau Corpbanca Chile | Banking and Financial Services | 4720 | $1.3B | Chile | IgniteTech | IgniteTech Avolin Pivotal CRM | CRM | 2003 |
In 2003, Itau Corpbanca Chile implemented IgniteTech Avolin Pivotal CRM, introducing a CRM platform into its customer service operations. The initial deployment targeted the contact centre and was later expanded to sales, marketing, HR and administration across Chile and regional branches.
The IgniteTech Avolin Pivotal CRM rollout encompassed contact centre routing and case management, sales force automation, marketing campaign management and HR and administration record consolidation, reflecting category-aligned CRM capabilities. Configuration work emphasized customer data consolidation and process standardization to enable shared customer profiles and improved service visibility.
The implementation was delivered with local partner CMT Latin America Argentina and followed a phased rollout from the contact centre to broader commercial and operational functions. The program extended governance and workflow standardization across acquired Colombian and Panamanian entities, aligning data models and operational processes across regional branches.
Explicit outcomes reported include consolidation of customer data, broader process harmonization across the acquired Colombian and Panamanian entities and improved customer satisfaction and service visibility. IgniteTech Avolin Pivotal CRM became the central CRM platform supporting customer service, sales, marketing and administrative functions at Itau Corpbanca Chile.
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Buyer Intent: Companies Evaluating CMT Latin America Argentina Services
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