Frankfurt am Main, 60329,
Germany
DWS Group
DWS Group, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. DWS Group collaboration with software players such as Oracle empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| DWS Group | Oracle | Oracle JD Edwards EnterpriseOne CRM | CRM | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
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Wilbur-Ellis Company | Distribution | 4300 | $3.0B | United States | Oracle | Oracle JD Edwards EnterpriseOne CRM | CRM | 2003 |
In 2003, Wilbur-Ellis Company implemented Oracle JD Edwards EnterpriseOne CRM as part of a broader EnterpriseOne deployment. The 2003 implementation established a CRM layer to support sales and service processes alongside the company wide EnterpriseOne ERP footprint, aligning customer facing workflows with core financial and distribution transactions.
Oracle JD Edwards EnterpriseOne CRM was configured to provide sales force automation, contact and account management, opportunity tracking, and service case workflows consistent with CRM category functional patterns. Configurations and retrofit work emphasized reducing bespoke code, aligning business rules with native EnterpriseOne capabilities, and automating handoffs between sales, order processing, and service teams.
Wilbur-Ellis maintained an EnterpriseOne deployment across North America and Asia, and upgraded to EnterpriseOne 9.2 with a go live in November 2018. DWS Group served as the implementation partner for the 9.2 upgrade and retrofit work, executing a six month upgrade timeline and focusing on harmonizing configurations and code reduction across regional sites.
Governance adjustments accompanied the upgrade to prioritize configuration over customization, tighten change control, and centralize maintenance of extensions to improve long term maintainability. The November 2018 EnterpriseOne 9.2 retrofit modernized the ERP and CRM operational base, reduced customizations and improved maintainability across the company as documented in project notes.
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Buyer Intent: Companies Evaluating DWS Group Services
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