Melbourne, 3008, VIC,
Australia
GRIST Consulting
GRIST Consulting, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. GRIST Consulting collaboration with software players such as YakTrak empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
EnergyAustralia | Utilities | 2193 | $4.7B | Australia | YakTrak | YakTrak | Digital Coaching | 2017 |
In 2017, EnergyAustralia deployed YakTrak to embed a structured coaching and operating rhythm across its contact centre, targeting improvements in customer conversations and leader capability. YakTrak is a Digital Coaching application used to formalize coaching cadence and frontline management practices across EnergyAustralia’s Australian contact centre operations.
The implementation concentrated on configuring structured coaching workflows and operating rhythm schedules, including standardized coaching templates, observation checklists, and manager-led conversation coaching processes. Configuration and coaching cadence were aligned to sales and service contact centre workflows to make coaching a repeatable operational routine.
The program was delivered with GRIST Consulting and rolled out to contact centre sales teams and their leaders across Australia, with an emphasis on embedding leader capability rather than point tooling. Governance focused on establishing regular coaching touchpoints and manager accountability within existing contact centre operating processes.
Reported outcomes from the YakTrak deployment include EnergyAustralia becoming the #1 Australian sales contact centre, along with stated improvements in customer satisfaction, employee engagement and sales conversion.
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating GRIST Consulting Services
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||