Verona, 7044, NJ,
United States
IDeACOM Communications Group
IDeACOM Communications Group, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. IDeACOM Communications Group collaboration with software players such as Zultys empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| IDeACOM Communications Group | Zultys | Zultys VOIP | PBX, VoiP and Phone Systems | Collaboration |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Princeton Orthopaedic Associates | Healthcare | 200 | $20M | United States | Zultys | Zultys VOIP | PBX, VoiP and Phone Systems | 2023 |
In 2023, Princeton Orthopaedic Associates deployed Zultys VOIP across six New Jersey locations. The deployment targeted unified communications and telephony under the PBX, VoiP and Phone Systems category and was delivered with implementation partner IDeACOM Communications Group.
Zultys VOIP was configured to centralize telephony operations, integrate fax and e-fax services, enable call recording, and surface call analytics to support patient-facing communications and routing. Functional capabilities implemented included unified voice, multi-site call routing, auto attendant and hunt group workflows, and analytics instrumentation to monitor call volumes and routing performance.
The rollout centralized administration and telephony governance across practice administrative functions including front desk scheduling and patient access, and extended to clinical operations at all six locations. Implementation included configuration of call recording for quality and integrated fax workflows, with routing policies tuned to prioritize patient calls and reduce transfers, and the case study reports measurable cost and accessibility improvements after the Zultys VOIP deployment.
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Buyer Intent: Companies Evaluating IDeACOM Communications Group Services
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