Onzonilla, 24231,
Spain
ILUNION
ILUNION, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. ILUNION collaboration with software players such as Omda empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| ILUNION | Omda | Omda CoordCom Dispatch | Dispute Management | ERP Services and Operations |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
Valencian Community | Government | 10000 | $2.5B | Spain | Omda | Omda CoordCom Dispatch | Dispute Management | 2009 |
In 2009, Valencian Community implemented Omda CoordCom Dispatch as the core 112 dispatch and case-management platform for regional emergency response. Omda CoordCom Dispatch is classified in the Dispute Management category and was deployed to support Valencia 112 operations across the Comunitat Valenciana, serving as the central system for incident intake and case tracking.
The implementation focused on incident logging, case management, real time coordination, and resource allocation capabilities, with CoordCom modules extended to provide a web-based Police Tool for law enforcement workflow access. Functional modules implemented include dispatch workflow orchestration, case record management, and resource status tracking, configured to support cross-agency operational procedures.
Operational integration connected Omda CoordCom Dispatch with more than 120 integrated agencies to enable coordinated incident response and shared situational awareness across the region. Operations and maintenance contracts for the platform were later awarded to Ilunion It Services SA, reflecting an ongoing managed services arrangement for platform support and extensions.
Governance for the deployment centered on Valencia 112 (AVSRE) as the authoritative dispatch coordinator, with phased extensions of CoordCom functionality over time and module-based expansion to accommodate additional agency users. The platform improved incident logging and resource allocation through centralized case-management workflows and real time coordination across participating agencies.
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Buyer Intent: Companies Evaluating ILUNION Services
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