Geneva, 1228,
Switzerland
ITSS Global
ITSS Global, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. ITSS Global collaboration with software players such as Temenos empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| ITSS Global | Temenos | Temenos T24 | Core Banking | ERP Services and Operations |
| ITSS Global | Temenos | Temenos Payments | Payment Processing | ERP |
| ITSS Global | Temenos | Temenos Financial Crime Mitigation | AML, Fraud and Compliance | TRM |
| ITSS Global | Temenos | Temenos Data Hub | Master Data Management | PaaS |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Banking and Financial Services | 600 | $49M | Egypt | Temenos | Temenos Financial Crime Mitigation | AML, Fraud and Compliance | 2025 |
In 2025 MIDBANK Egypt deployed Temenos Financial Crime Mitigation as part of a coordinated Temenos suite go-live. MIDBANK Egypt went live in April 2025 with Temenos Core, Payments Hub, Temenos Financial Crime Mitigation, Arrangement architecture, and Temenos Data Hub, all provisioned on-premises under a single go-live strategy.
Temenos Financial Crime Mitigation was implemented to deliver core AML, Fraud and Compliance capabilities including transaction monitoring, sanctions screening, alerting and case management, configured to consume payment and ledger feeds from Temenos Payments Hub and Temenos Core. The implementation made use of Temenos Data Hub for consolidated master data and analytics feeds, enabling rule orchestration and investigative workflows consistent with AML, Fraud and Compliance operations.
The program was executed with ITSS Global as the system integrator and DXC providing test services, and the deployment covered compliance, operations, payments, retail and SME banking functions across MIDBANK Egypt. Temenos Digital channels remain in advanced testing and are slated for follow-on activation pending regulatory approvals, creating an integration path from digital front ends into Temenos Financial Crime Mitigation for customer transaction telemetry.
Governance was centralized through an empowered PMO to coordinate vendor teams, business stakeholders and 24/7 vendor support from Temenos, with process automation reducing manual operational tasks in compliance and operations teams. Reported outcomes from the go-live include reductions in transaction processing times, improvements in customer satisfaction, and annual savings in operational cost, and MIDBANK is already planning further exploration of AI use cases for retail and SME product lifecycle acceleration using Temenos tooling.
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Banking and Financial Services | 200 | $44M | Qatar | Temenos | Temenos T24 | Core Banking | 2015 |
In 2015 Qatar First Bank implemented Temenos T24 for Core Banking, initiating the program in June 2015 and operating the application in production to the present. The implementation was delivered by ITSS Global and established Temenos T24 as the bank's centralized Core Banking platform for its Qatar operations.
The deployment focused on core banking processing modules including account management, deposits, loans, payments, general ledger and teller processing, aligned with standard Core Banking functional patterns. Configuration work emphasized product parameterization, customer data model alignment and transaction workflow automation inside Temenos T24 to support day to day banking operations.
ITSS Global executed the technical deployment and has provided implementation and application support since the June 2015 go live, working alongside Qatar First Bank operational teams. Temenos T24 underpins retail and corporate banking functions and the back office by centralizing transaction processing, account servicing and reconciliation workflows across the bank.
Governance was established around release management, configuration control and operational run books to manage ongoing changes to the Core Banking environment. Temenos T24 remains the bank's primary Core Banking platform, with ITSS Global and Qatar First Bank maintaining joint responsibility for platform maintenance and incremental platform evolution.
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Banking and Financial Services | 82 | $15M | Namibia | Temenos | Temenos T24 | Core Banking | 2016 |
In 2016, SME Bank Limited (Namibia) implemented Temenos T24 to run Core Banking operations. The engagement was delivered with ITSS Global as the systems integrator and established separate production, development, and test environments with an integrated interfaces stack to support transaction processing and nightly Close of Business workflows.
Operational responsibilities centered on continuous monitoring and operation of production environments and interfaces, and the monitoring and operation of all development and test environments. Day to day functional activities included analysis and troubleshooting of system and interface issues, liaison with Temenos to log vendor issues and collect diagnostic information, and the testing and application of data and code fixes to Temenos T24.
Automation and operational tooling were implemented and tested, with monitoring of automation tools and scripts used to stabilize routine processing and support Close of Business processes. The implementation supported business and IT users through hands on guidance for review, testing and application of fixes, and provided tiered technical support for incidents impacting core banking operations.
Governance processes were established for vendor update cycles, including the review, testing and installation of Temenos component updates, and coordinated testing with ITSS Global and Temenos. The deployment emphasized structured issue lifecycle management linking business validators, in house systems development teams, and the vendor support channel to maintain continuity of Core Banking services.
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Banking and Financial Services | 270 | $22M | Kenya | Temenos | Temenos T24 | Core Banking | 2015 |
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