Gainesville, 32607-2386, FL,
United States
Paperless Solutions Group
Paperless Solutions Group, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Paperless Solutions Group collaboration with software players such as Hyland empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Lower Merion Township, PA | Government | 764 | $105M | United States | Hyland | Hyland OnBase | Content Management | 2017 |
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MI Windows and Doors | Manufacturing | 2200 | $340M | United States | Hyland | Hyland OnBase | Content Management | 2017 |
In 2017, MI Windows and Doors implemented Hyland OnBase for Content Management to address document access and order processing challenges across its manufacturing footprint. MI Windows and Doors is a precision-built vinyl and aluminum windows and doors manufacturer with operations in Pennsylvania, Texas, and Arizona, and the OnBase deployment targeted faster retrieval of order documentation, packing slips, delivery tickets, engineering drawings, and invoices to support Inside Sales and fulfillment workflows.
The Hyland OnBase implementation included document capture and classification capabilities configured to accept electronic ingestion and high-speed scanner input, email capture directly from Outlook, and barcode-driven automatic classification for packing slips. Invoices are captured electronically from MI's ERP system and automatically ingested and classified into OnBase, while scanning and indexing were made immediate to remove prior bottlenecks for document availability. Hyland OnBase was configured to manage storage, secure access, and lifecycle retention rules for order and fulfillment documents.
Paperless Solutions Group served as the implementation partner, installing upgraded multi-function scanning stations at regional locations and integrating those devices so scanned documents upload simultaneously to OnBase while optionally scanning to a local PC. The deployment provided desktop access for manufacturing teams and was rolled out to Inside Sales, Shipping, and Credit departments to centralize order support information and proof of delivery documentation. The architecture emphasized centralized content storage via Hyland OnBase with distributed capture at regional sites to maintain timely document availability.
Process and workflow tooling from Paperless Solutions included a configurable workflow application that automated portions of correspondence processing, queued items for review, produced system generated responses, and provided a web user interface for correspondence clerks. The solution consolidated over 80 data points on accounts and integrated with mainframe lookup services to present debtor and account details alongside related documents in OnBase, while applying fine grained security and queue-based routing rules to control access and actions. Data validation and standardized forms reduced manual touch points and enforced workflow completion steps within the content management processes.
Explicit outcomes reported by MI Windows and Doors include improved customer service through faster access to supporting order information, elimination of paper storage through electronic retention and automated removal based on retention conditions, and increased operational efficiency in order and fulfillment processing with less time spent searching for documentation. Inside Sales and downstream teams provided positive feedback on usability and performance, and the organization evaluated broader expansion of OnBase into additional areas.
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Montgomery County, PA | Government | 2967 | $390M | United States | Hyland | Hyland OnBase | Content Management | 2014 |
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Healthcare | 200 | $20M | United States | Hyland | Hyland OnBase | Content Management | 2017 |
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Government | 130 | $20M | United States | Hyland | Hyland OnBase | Content Management | 2018 |
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Government | 11144 | $2.1B | United States | Hyland | Hyland OnBase | Content Management | 2016 |
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Government | 150 | $10M | United States | Hyland | Hyland OnBase | Content Management | 2018 |
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Manufacturing | 1000 | $150M | United States | Hyland | Hyland OnBase | Content Management | 2016 |
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Government | 3000 | $375M | United States | Hyland | Hyland OnBase | Content Management | 2023 |
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Buyer Intent: Companies Evaluating Paperless Solutions Group Services
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