Pompano Beach, 33064, FL,
United States
Promero
Promero, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Promero collaboration with software players such as Oracle empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Promero | Oracle | Oracle Contact Center Anywhere | Call Center | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Zoho Corp. | Professional Services | 16000 | $1.7B | India | Oracle | Oracle Contact Center Anywhere | Call Center | 2015 |
In 2015, Zoho Corp. integrated Oracle Contact Center Anywhere through a hosted integration delivered by Promero, aligning CRM and contact center operations under a single operational flow. Zoho CRM users gained access to Oracle Contact Center Anywhere as a Call Center application to support customer service and contact center workflows in the United States, with the implementation focused on agent desktop connectivity and CRM-contextual servicing.
The implementation emphasized CTI telephony modules inferred from the integration, enabling click to dial and CTI assisted customer service so agents could initiate and manage calls directly from Zoho CRM records. Promero hosted and provisioned the integration, managing the telephony interface between Zoho CRM and Oracle Contact Center Anywhere, which enabled real time screen pops, call control and call routing behaviors consistent with Call Center functional requirements. Operational scope covered CRM and contact center teams, with governance centered on integration provisioning and operational handoff to contact center operations to support agent productivity improvements.
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Buyer Intent: Companies Evaluating Promero Services
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