Dietlikon, 8305,
Switzerland
T&N
T&N, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. T&N collaboration with software players such as innovaphone empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| T&N | innovaphone | innovaphone myApps | Collaboration | Collaboration |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
Jumbo Switzerland | Retail | 1500 | $350M | Switzerland | innovaphone | innovaphone myApps | Collaboration | 2020 |
In 2020, Jumbo Switzerland implemented innovaphone myApps, a Collaboration application, across approximately 40 stores supporting about 1,500 employees. The deployment targeted retail operations and customer service, and it enabled remote work capabilities for sales and support staff.
The innovaphone myApps deployment included an integrated call center and reporting features, with administration delivered through myApps administration apps including Platform Manager, App Devices, and Alarm/Events. Platform Manager provided centralized configuration and platform oversight, App Devices handled device provisioning and inventory control, and Alarm/Events enabled event monitoring and alerting for voice services.
Integrations centered on the call center and reporting modules to consolidate inbound customer contacts and operational reporting, aligning the Collaboration application with customer service workflows. Operational coverage spanned in store contact handling and centralized support functions, with IT and customer service teams as the primary business functions impacted.
Implementation services were provided by T&N, and the IT department retained governance through the myApps administration apps to centralize management, device administration, and incident monitoring. The case study explicitly cites call center integration and reporting features, and notes improved customer service and the ability to support remote work as observed outcomes.
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Buyer Intent: Companies Evaluating T&N Services
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