Perafita, 4455-586,
Portugal
X
X, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. X collaboration with software players such as Intuit, DigitalGenius and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Distribution | 50 | $5M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2014 |
In 2014, Kleen Concepts implemented Intuit Quickbooks Enterprise as its core ERP Financial system, deploying Intuit Quickbooks Enterprise to centralize accounting for a 50 person distribution business in the United States. The implementation established a multi user accounting instance to support finance, purchasing, and warehouse operations and positioned Intuit Quickbooks Enterprise as the authoritative record for general ledger, accounts payable, accounts receivable, inventory valuation, and financial reporting.
Configuration focused on chart of accounts design, order to cash and procure to pay workflow mapping, inventory control parameters, and role based access controls to separate finance and operations responsibilities. Functional modules implemented included general ledger, accounts receivable, accounts payable, inventory management, and standard financial reporting, with governance enforced through centralized bookkeeping and reconciliation processes and targeted training for finance and warehouse staff to standardize transaction capture and distribution workflows.
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Transportation | 21670 | $14.0B | Netherlands | DigitalGenius | DigitalGenius AI Platform | Chatbots and Conversational AI | 2017 |
In 2017, KLM Royal Dutch Airlines deployed the DigitalGenius AI Platform to augment customer service workflows for social media and contact channels. The deployment addressed conversational automation under the Chatbots and Conversational AI category, with explicit focus on improving response timeliness, correctness, and personalization during high-volume events such as heavy snowfall.
The implementation emphasized AI-driven capabilities typical for Chatbots and Conversational AI, including intent classification, automated response generation, entity extraction, confidence scoring, and agent-assist suggestion workflows. DigitalGenius AI Platform was configured with conversation templates, escalation triggers, and inline suggestion delivery to enable synchronous handoff between automated replies and human agents while preserving message quality.
Integrations centered on social media channels and KLM service agent interfaces, enabling automated triage of inbound social messages and delivery of contextual recommendations into agent workflows. Operational scope targeted the customer service organization, orchestrating channel routing and prioritization to support surge handling and maintain consistent customer communication.
Governance and rollout used a human-in-the-loop model with supervised agent cohorts and rules-based escalation to ensure accuracy and personalization. The stated objective was to support service agents with AI so KLM could answer many more questions in a shorter period of time while keeping conversations timely, correct, and personal.
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Professional Services | 20 | $2M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2003 |
In 2003, Klock Werks implemented Intuit Quickbooks Enterprise as its ERP Financial system. The small professional services firm with roughly 20 employees in the United States deployed Intuit Quickbooks Enterprise to centralize finance and accounting operations, standardize transactional posting, and consolidate reporting for management and fiscal controls.
Configuration emphasized core ERP Financial capabilities common to the category, including a general ledger, accounts payable, accounts receivable, billing and invoicing, basic inventory controls tied to parts and service work, and optional payroll processing where applicable. The implementation leveraged configurable chart of accounts, role-based permissions, and templated financial reports to support job costing and professional services revenue workflows, along with recurring invoicing and batch posting to reduce manual journal activity.
Operational coverage included finance, accounting, and operations teams across Klock Werks in the United States, with system administration managed internally. Governance and process changes focused on defining user roles and segregation of duties within Intuit Quickbooks Enterprise, instituting periodic reconciliations and standardized month end close procedures, and using the application as the primary ERP Financial platform for transactional accounting and operational reporting.
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Manufacturing | 2800 | $1.2B | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Education | 200 | $25M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Professional Services | 80 | $35M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2014 |
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Retail | 160 | $25M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2014 |
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Oil, Gas and Chemicals | 60 | $6M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Manufacturing | 140 | $18M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Life Sciences | 50 | $5M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Buyer Intent: Companies Evaluating X Services
- Sigma IQ, a United States based Professional Services organization with 160 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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| Sigma IQ | Professional Services | 160 | $30M | United States | 2026-03-18 |