Noord, 1217 JS,
Netherlands
XPRNZ
XPRNZ, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. XPRNZ collaboration with software players such as Zendesk empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| XPRNZ | Zendesk | Zendesk Service | Customer Support | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
RAI Amsterdam | Professional Services | 750 | $220M | Netherlands | Zendesk | Zendesk Service | Customer Support | 2023 |
In 2023, RAI Amsterdam implemented Zendesk Service in the Customer Support category to centralize its support operations. The deployment replaced FreshDesk Customer Support and was scoped to standardize ticket intake, routing, and management across departments.
XPRNZ led the end to end implementation and configured core Zendesk Service capabilities including workflow design, multi queue routing, and automation rules to enforce consistent ticket handling. The team built department level and management level dashboards and reporting inside Zendesk Service to provide role based visibility into ticket status and the KPIs teams use to drive continuous improvement.
The rollout included structured discovery across business functions, training, enablement, hands on go live support, and a planned cadence for post go live iterations and improvements. Solutions engineers translated department needs into scalable support configurations and owned the backlog of automation and routing refinements after launch.
Operational governance established team level ownership of queues and reporting, centralized change requests through the implementation owner, and maintained a cadence of post go live enhancements. RAI Amsterdam Zendesk Service Customer Support now supports the companys support function across its Netherlands operations and ongoing operational ownership transitioned into XPRNZ via a full time solutions engineer role for sustained maintenance and iteration.
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Buyer Intent: Companies Evaluating XPRNZ Services
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