1-800 Contacts Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 1-800 Contacts and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 1-800 Contacts employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 1-800 Contacts has purchased the following applications: Greenhouse ATS for Applicant Tracking System in 2018, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2014, Dynatrace APM for Application Performance Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 1-800 Contacts is running and its propensity to invest more and deepen its relationship with Greenhouse , Microsoft , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 1-800 Contacts revenues, which have grown to $82.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 1-800 Contacts intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenhouse | Legacy | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2018 | 2018 |
In 2018, 1-800 Contacts deployed Greenhouse ATS as their Applicant Tracking System. The implementation placed Greenhouse ATS on the company website to capture external candidate applications and to surface live job postings to applicants.
The deployment emphasized core Applicant Tracking System capabilities, including job posting management, candidate application capture, interview orchestration, pipeline stage configuration, requisition workflows, offer management, and reporting dashboards to support recruiting and HR. Greenhouse ATS was configured to align hiring workflows with the companys talent acquisition processes, enabling hiring managers and recruiters to collaborate through interview scorecards and structured stages.
Integrations and operational scope focused on embedding Greenhouse job postings into the 1-800 Contacts careers experience and routing applications to recruiting teams for retail and corporate roles. Governance centered on standardized requisition approvals and interview processes to centralize hiring operations and provide consistent candidate lifecycle management across the organization.
|
 |
|
|
Learning and Development | HCM |
|
2023 | 2023 |
|
|
|
|
|
Learning and Development | HCM |
|
2017 | 2017 |
|
|
|
|
|
Succession and Leadership Planning | HCM |
|
2020 | 2020 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dynatrace | Legacy | Dynatrace APM | Application Performance Management | ITSM | n/a | 2018 | 2018 |
In 2018, 1-800 Contacts deployed Dynatrace APM for Application Performance Management on its website to instrument and monitor customer facing web applications. The deployment focused on continuous visibility of the e commerce storefront and the supporting backend services that deliver site performance and availability, aligning monitoring with engineering and operations objectives.
Dynatrace APM was configured to provide real user monitoring, synthetic checks, distributed tracing, topology mapping, and code level diagnostics, with dashboards and alerting built against those telemetry streams. Instrumentation used agent based tracing and JavaScript real user monitoring to capture end to end request flows, error details, and service dependencies, enabling problem isolation across web, application, and middleware tiers.
Operational governance centralized monitoring data for engineering, site reliability, and operations teams, with dashboards and alert rules feeding established incident response workflows. Rollout followed phased instrumentation across web properties and backend services, creating a single Application Performance Management view that supports release validation and ongoing performance oversight.
|
|
|
|
|
Application Performance Management | ITSM |
|
2021 | 2021 |
|
|
|
|
|
IT Service Management | ITSM |
|
2018 | 2018 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2013 | 2013 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Analytics | CRM |
|
2017 | 2017 |
|
|
|
|
|
Customer Engagement | CRM |
|
2015 | 2015 |
|
|
|
|
|
Customer Loyalty | CRM |
|
2010 | 2010 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2015 | 2015 |
|
|
|
|
|
Partner Relationship Management | CRM |
|
2021 | 2021 |
|
|
|
|
|
Tag Management | CRM |
|
2017 | 2017 |
|
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2005 | 2005 |
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Legal Practice Management | ERP Services and Operations |
|
2021 | 2021 |
|
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Payment Processing | ERP Financial Management |
|
2020 | 2020 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2021 | 2021 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||