1-800 Contacts
1-800 Contacts Technographics
1-800 Contacts Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 1-800 Contacts and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 1-800 Contacts employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 1-800 Contacts has purchased the following applications: Block Afterpay for Payment Processing in 2020, Greenhouse ATS for Applicant Tracking System in 2018, Onit SimpleLegal for Legal Practice Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 1-800 Contacts is running and its propensity to invest more and deepen its relationship with Block (ex Square, Inc) , Greenhouse , Docebo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 1-800 Contacts revenues, which have grown to $82.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 1-800 Contacts intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
1-800 Contacts Tech Stack and Enterprise Applications
1-800 Contacts ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Block (ex Square, Inc) | Legacy | Block Afterpay | Payment Processing | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, 1-800 Contacts implemented Block Afterpay as a Payment Processing solution on its website. The deployment places Block Afterpay into the company checkout flow to present consumer installment payment options and to act as the online consumer financing option for web purchases.
The Block Afterpay implementation is configured to surface as an alternate payment method at point of sale, supporting authorization, tokenization, and installment scheduling functions typical of Payment Processing platforms. Functional modules in use include the checkout payment widget, payment authorization workflows, consumer payment scheduling, and merchant settlement configuration, all aligned to e-commerce payment processing and order-to-cash interactions.
Operational scope is focused on the online retail channel and directly impacts e-commerce checkout, customer payments, and order management touchpoints. Governance emphasis centers on checkout flow orchestration and payment option display rules during rollout, and the source evidence indicates Block Afterpay is explicitly used on the 1-800 Contacts website to enable consumer installment payments.
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1-800 Contacts HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenhouse | Legacy | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2018 | 2018 |
In 2018, 1-800 Contacts deployed Greenhouse ATS as their Applicant Tracking System. The implementation placed Greenhouse ATS on the company website to capture external candidate applications and to surface live job postings to applicants.
The deployment emphasized core Applicant Tracking System capabilities, including job posting management, candidate application capture, interview orchestration, pipeline stage configuration, requisition workflows, offer management, and reporting dashboards to support recruiting and HR. Greenhouse ATS was configured to align hiring workflows with the companys talent acquisition processes, enabling hiring managers and recruiters to collaborate through interview scorecards and structured stages.
Integrations and operational scope focused on embedding Greenhouse job postings into the 1-800 Contacts careers experience and routing applications to recruiting teams for retail and corporate roles. Governance centered on standardized requisition approvals and interview processes to centralize hiring operations and provide consistent candidate lifecycle management across the organization.
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Learning and Development | HCM |
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2023 | 2023 |
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Learning and Development | HCM |
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2017 | 2017 |
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Succession and Leadership Planning | HCM |
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2020 | 2020 |
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1-800 Contacts ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Onit | Legacy | Onit SimpleLegal | Legal Practice Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, 1-800 Contacts implemented Onit SimpleLegal as its Legal Practice Management application to centralize legal operations for the corporate legal team. The implementation was positioned to support day to day matter intake and legal case handling for in-house attorneys and legal operations staff, with adoption validated by a Legal Operations Specialist who reported that the product was easy to use and attorneys picked it up quickly.
Configuration and functional scope emphasized core Legal Practice Management capabilities, including matter management, centralized intake workflows, e-billing and spend tracking, workflow automation, and reporting and dashboards. Onit SimpleLegal was configured to provide role based access for attorneys and legal operations, and to standardize intake-to-resolution workflows and task orchestration common to a mid market legal function within a 700 employee retailer.
Governance and rollout were managed by the internal legal operations function, with phased user onboarding focused on attorney adoption and operationalizing intake processes. A validated reviewer noted usability as a strength and identified reporting as an area for improvement, indicating a gap in advanced analytics and exportable reporting capabilities that the legal operations team retained as a future enhancement priority.
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1-800 Contacts AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2013 | 2013 |
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1-800 Contacts Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2021 | 2021 |
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1-800 Contacts eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2005 | 2005 |
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1-800 Contacts CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2017 | 2017 |
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Customer Engagement | CRM |
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2015 | 2015 |
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Customer Loyalty | CRM |
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2010 | 2010 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2017 | 2017 |
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1-800 Contacts ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2018 | 2018 |
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1-800 Contacts IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at 1-800 Contacts
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by 1-800 Contacts Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from 1-800 Contacts IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the 1-800 Contacts digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD 1-800 Contacts Technographics
1-800 Contacts is a Retail organization based in United States,
with around 700 employees and annual revenues of $82.0 million.
1-800 Contacts operates a diverse technology stack with applications such as
Block Afterpay, Greenhouse ATS and Onit SimpleLegal,
covering areas like Payment Processing, Applicant Tracking System and Legal Practice Management.
1-800 Contacts has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Block (ex Square, Inc), Greenhouse and Onit.
1-800 Contacts recently adopted applications including
Docebo LMS in 2023, Onit SimpleLegal in 2021 and ButterCMS in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of 1-800 Contacts’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates 1-800 Contacts’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete 1-800 Contacts technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.