Los Angeles, 90013-2465, CA,
United States
1-800 Loose Diamonds Technographics
1-800 Loose Diamonds Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 1-800 Loose Diamonds and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2 1-800 Loose Diamonds employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 1-800 Loose Diamonds has purchased the following applications: Stripe Payments for Payment Processing in 2022, Zendesk Chat for Chatbots and Conversational AI in 2013, Google Workspace (Formerly Google G-Suite) for Collaboration in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 1-800 Loose Diamonds is running and its propensity to invest more and deepen its relationship with Stripe , Zendesk , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 1-800 Loose Diamonds revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 1-800 Loose Diamonds intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
1-800 Loose Diamonds Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stripe | Legacy | Stripe Payments | Payment Processing | ERP Financial Management | n/a | 2022 | 2022 |
In 2022, 1-800 Loose Diamonds implemented Stripe Payments on its public website to handle online transactions. The deployment uses Stripe Payments and is categorized as Payment Processing, providing web checkout card acceptance and tokenized payment capture for the companys ecommerce storefront. Implementation focused on embedding Stripe Payments client-side payment elements into the website checkout to tokenize card data and submit payment tokens for server-side capture, aligning with standard Payment Processing workflows. Configuration centers on online payment capture, settlement initiation, and merchant-side reconciliation processes typical for ecommerce merchants.
Operational coverage is scoped to the web storefront and the order payment lifecycle, with responsibilities consolidated across the company given its two person size, and business functions impacted include payments processing, order fulfillment handoff, and customer refunds or disputes. Governance is implemented at the merchant account and website configuration level within Stripe Payments, covering payment method configuration, PCI relevant controls via hosted elements, and transaction handling policies. The source does not list integrations with other back-office systems, so the implementation is characterized as a direct website integration using Stripe Payments for online card processing. Stripe Payments is therefore the Payment Processing solution executing the payments function for 1-800 Loose Diamonds.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, 1-800 Loose Diamonds deployed Zendesk Chat on its public website, adopting the Chatbots and Conversational AI application to handle real-time customer interactions. The deployment targets customer service and online sales inquiries for the small distribution business, and it positions Zendesk Chat as the primary web messaging channel for order questions and product inquiries.
The implementation centers on a web embedded chat widget delivering real-time messaging, agent routing, chat transcript capture, and basic operational reporting consistent with Chatbots and Conversational AI capabilities. Operational coverage is limited to the customer facing site and is staffed directly by the two person team, which implies lightweight governance and direct agent ownership of chat workflows and follow up processes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2012 | 2012 |
In 2012 1-800 Loose Diamonds implemented Google Workspace (Formerly Google G-Suite) to provide Collaboration capabilities for its two-person United States distribution operation. The deployment uses Google Workspace as a cloud-hosted SaaS stack, leveraging Gmail for email, Google Drive and Docs for document creation and sharing, and Calendar for scheduling. Google Workspace (Formerly Google G-Suite) is referenced on the company website and is used to surface web-facing contact workflows and document sharing links. Operational coverage is company-wide across core business functions including communications, order coordination, and basic document management. Administration is concentrated given the two-employee scale, with account provisioning and access controls managed through the Google Workspace admin console. The relationship 1-800 Loose Diamonds Google Workspace (Formerly Google G-Suite) Collaboration supports the business functions of email, document collaboration, and scheduling for the organization.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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Shopping Cart Management | eCommerce |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at 1-800 Loose Diamonds
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Apps Being Evaluated by 1-800 Loose Diamonds Executives
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