Brooklyn, 11211-6262, NY,
United States
1-800 Wheelchair.com Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 1-800 Wheelchair.com and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 1-800 Wheelchair.com employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 1-800 Wheelchair.com has purchased the following applications: Google Pay for Payment Processing in 2022, ResNexus Booking for Reservation and Booking Management in 2016, Zendesk Chat for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 1-800 Wheelchair.com is running and its propensity to invest more and deepen its relationship with Google , ResNexus , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 1-800 Wheelchair.com revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 1-800 Wheelchair.com intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Pay | Payment Processing | ERP Financial Management | n/a | 2022 | 2022 |
In 2022, 1-800 Wheelchair.com implemented Google Pay for Payment Processing on its public e commerce storefront, making Google Pay available as a checkout payment option on the company website. The deployment is scoped to online order capture and payment acceptance for the companys United States retail site, reflecting a small business implementation pattern consistent with the company size and direct to consumer sales model.
Google Pay is embedded into the site checkout flow via client side integration, providing a Google Pay button and tokenized payment data that is passed to the merchant server and then routed to the merchant payment gateway for authorization. Operational ownership aligns with e commerce and finance functions to manage payment acceptance settings, reconciliation workflows, and checkout UI configuration, while relying on tokenization and hosted payment flows typical of Payment Processing solutions to limit exposure of card data.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ResNexus | Legacy | ResNexus Booking | Reservation and Booking Management | ERP Services and Operations | n/a | 2016 | 2016 |
1-800 Wheelchair.com selected and deployed ResNexus Booking in 2016 to replace a legacy reservation system. The implementation integrated ResNexus’ online booking interface directly into the company website, centralizing customer-facing reservation intake and availability management within a single reservation and booking management application. Deployment focused on embedded web booking and the platform’s reservation management modules to standardize booking workflows and maintain centralized booking records for the business.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, 1-800 Wheelchair.com implemented Zendesk Chat on its public website to provide real-time customer messaging and live support. The deployment places Zendesk Chat within the Chatbots and Conversational AI category and instruments a site-level chat widget that directs customer interactions into the Zendesk Chat agent console for live handling and follow up.
Configuration emphasizes core conversational capabilities such as real-time messaging, presence indicators, canned responses, and conversation history to support order inquiries and post sale support. Operational scope is limited to the ecommerce and customer support functions of a 10 person organization, centralizing inbound chat into a single agent interface, standardizing chat workflows, and retaining transcripts in the Zendesk Chat console for case continuity and manual escalation.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2011 | 2011 |
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Collaboration | Collaboration |
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2022 | 2022 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2022 | 2022 |
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Personalization and Product Recommendations | eCommerce |
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2014 | 2014 |
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Product Review Management | eCommerce |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2014 | 2014 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Cloud Storage | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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