Cape Town, 7925,
South Africa
1-Grid South Africa Technographics
1-Grid South Africa Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 1-Grid South Africa and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 1-Grid South Africa employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 1-Grid South Africa has purchased the following applications: Visa Authorize.Net for Payment Processing in 2018, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2024, WordPress for Web Content Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 1-Grid South Africa is running and its propensity to invest more and deepen its relationship with Visa , Freshworks , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 1-Grid South Africa revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 1-Grid South Africa intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
1-Grid South Africa Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Visa | Legacy | Visa Authorize.Net | Payment Processing | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, 1-Grid South Africa implemented Visa Authorize.Net for Payment Processing on its website. The deployment of Visa Authorize.Net established an online payment gateway that handled customer-facing checkout and account portal payments for the company's South African customer base.
Configuration centered on standard Payment Processing capabilities, including transaction authorization and hosted payment form integration into the web checkout flow, with Visa Authorize.Net providing the payment acceptance layer for recurring and one-time transactions. Operational responsibility was concentrated in e-commerce and finance functions, aligning the Visa Authorize.Net Payment Processing layer with billing and reconciliation workflows and enforcing PCI-aligned operational controls for payment handling.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2024 |
In 2024, 1-Grid South Africa implemented Freshdesk Messaging (Formerly Freshchat) on its public website as the primary customer-facing channel for Chatbots and Conversational AI. The deployment places the Freshdesk Messaging (Formerly Freshchat) web messaging widget on the corporate site to centralize real-time customer engagement, supporting live chat and automated conversational entry points. This configuration positions Freshdesk Messaging (Formerly Freshchat) to manage initial inquiries and handoffs between automated workflows and human agents.
The implementation emphasizes conversational workflows, automated responses, contextual message history, and agent assignment to support customer support and pre-sales functions. Configuration and operational setup focused on widget behavior, canned responses, conversation tagging, and escalation rules to establish clear ownership inside the support organization. Governance covers conversation ownership, response routing and internal SLAs for handling inquiries received through the Freshdesk Messaging (Formerly Freshchat) Chatbots and Conversational AI channel.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WordPress | Web Content Management | Content Management | n/a | 2018 | 2018 |
In 2018, 1-Grid South Africa implemented WordPress as its Web Content Management platform. The WordPress installation, sourced from Automattic, is used on the public-facing website to manage corporate content, product and service pages, and customer-facing communications. The implementation leveraged standard Web Content Management capabilities including content authoring, media library management, theme-based presentation, publishing controls, and role-based editorial permissions.
Operationally, WordPress supports marketing and customer communications functions across the organization, with content workflows organized around centralized editorial roles and contributor permissions. Deployment architecture relies on the WordPress core extended through themes and plugins to provide site features and publishing automation, aligning with the scale of a 120-employee communications firm. Governance focuses on editorial approval workflows, user role segregation, and content staging practices to maintain consistency of corporate messaging across the public website.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2024 | 2024 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2024 | 2024 |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Domain Name System (DNS) | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Sockets Layer (SSL) | CyberSecurity |
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2018 | 2018 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2024 | 2024 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at 1-Grid South Africa
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by 1-Grid South Africa Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||