AI Buyer Insights:

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

List of Freshworks applications

Freshworks (formerly Freshdesk)
Location
2950 South Delaware Street Suite 201,
San Mateo, 94403, CA,
United States
Website
https://www.freshworks.com/
Phone
1 650-513-0514
Artw industry
Professional Services
Employee
4400
Revenue
$839M

Since 2010, our global team of researchers has been studying Freshworks customer wins around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that are using Freshworks applications such as FreshDesk Customer Support for Customer Support, Freshservice for IT Service Management, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI, Freshsales (formerly Freshworks CRM) for CRM, ||Sales Engagement, Freshworks Freshteam ATS for Applicant Tracking System and many others from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

The Freshworks customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Freshworks software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic market data source :

Contact us if you need:
  • Complete and fully verified list of companies using Freshworks applications
  • Breakdown of Freshworks customers by industry (21 verticals)
  • Breakdown of Freshworks customers by geography (city, state, country, region)
  • Breakdown of Freshworks customers by company size (revenue, employees, asset)
  • Breakdown of Freshworks revenue by industry (21 verticals)
  • Breakdown of Freshworks revenue by geography (city, state, country, region)
  • Breakdown of Freshworks revenue by company size (revenue, employees, asset)
  • Breakdown of Freshworks revenue by revenue type (on-prem vs cloud vs AI)
  • Breakdown of Freshworks revenue by channel (direct vs indirect)
  • Breakdown of Freshworks revenue by product
  • Key decision-makers responsible for the Freshworks software purchases
Vendor Application Category Market Records
Freshworks FreshDesk Customer Support Customer Support CRM 8164
Freshworks Freshservice IT Service Management ITSM 7122
Freshworks Freshdesk Messaging (Formerly Freshchat) Chatbots and Conversational AI AI-Powered Application 2216
Freshworks Freshsales (formerly Freshworks CRM) CRM,Sales Engagement CRM 1652
Freshworks Freshworks Freshteam ATS Applicant Tracking System HCM 1018
Freshworks Freshworks Zarget Marketing Analytics CRM 725
Freshworks Freshworks Freshmarketer Marketing Automation CRM 374
Freshworks Freshworks Freshteam Interview Scheduling Interview Scheduling HCM 12
Freshworks Freddy AI Agent Customer Experience CRM 8
Freshworks Freshworks Freshteam Offboarding Offboarding HCM 4
Freshworks Freshworks HR Service Management HR Service Delivery HCM 4
Freshworks Freshservice ITAM Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management IT Asset Management 4
Freshworks Freshworks Freshteam Onboarding Onboarding,Recruiting HCM 4
Freshworks Freshworks Freshteam Dashboard Workforce Analytics HCM 3
Freshworks Freshworks Freshteam CRM Candidate Relationship Management HCM 3
Freshworks Freshdesk Contact Center (formerly Freshcaller) Call Center CRM 3
Freshworks Freshdesk Workforce Management Workforce Management HCM 3
Freshworks Freshworks Freshteam Time Management Time and Attendance HCM 3
Freshworks Freshworks Device42 Network Virtualisation IaaS 3
Freshworks Freshworks Freshteam Scheduling Workforce Scheduling HCM 2
Showing 1 to 20 of 20 entries

Buyer Intent: Companies Evaluating Freshworks Apps

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Freshworks enterprise applications. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Freshworks apps include:

  1. Twitter, Inc., a United States based Media organization with 7500 Employees
  2. Hectae Analytics and Software Solutions, a India based Professional Services company with 10 Employees
  3. Rubrik, a United States based Professional Services organization with 3200 Employees
Logo Company Industry Employees Revenue Country Evaluated
Twitter, Inc. Media 7500 $5.1B United States 2026-06-01
Hectae Analytics and Software Solutions Professional Services 10 $1M India 2026-06-01
Rubrik Professional Services 3200 $887M United States 2026-05-13
Education 2394 $1.1B United States 2026-05-03
Government 45 $8M United States 2026-04-28
Banking and Financial Services 17 $31M Australia 2026-04-24
Professional Services 110 $18M United States 2026-04-14
Professional Services 15 $2M United States 2026-01-22
Professional Services 150 $15M United Kingdom 2025-12-12
Aerospace and Defense 185000 $80.7B United States 2025-11-22
FAQ - APPS RUN THE WORLD Freshworks Apps

This page summarizes Freshworks applications, market coverage, and verified customer counts across products, industries, and countries.

We currently track 20 Freshworks applications with 21327 verified Freshworks customer records in our database.

The most widely adopted products are FreshDesk Customer Support, Freshservice, Freshdesk Messaging (Formerly Freshchat), Freshsales (formerly Freshworks CRM) and Freshworks Freshteam ATS, each with significant customer counts.

Freshworks adoption is strongest in markets such as CRM, ITSM, AI-Powered Application and HCM.

The dataset is updated daily and covers historical records since the 1990s, which are revalidated once per year.

Over the last 12 months we recorded 38 active evaluations related to Freshworks, including Twitter, Inc., Hectae Analytics and Software Solutions and Rubrik.

Subscribe to APPS RUN THE WORLD to access the complete Freshworks dataset, including product-level customer lists, firmographics, technographics, and deployments.