Leiden, 2316 DC,
Netherlands
100% Leiden Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 100% Leiden and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 100% Leiden employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 100% Leiden has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2017, Team.Blue Leadinfo for Lead Generation in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 100% Leiden is running and its propensity to invest more and deepen its relationship with Zendesk , Microsoft , Team.Blue or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 100% Leiden revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 100% Leiden intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, 100% Leiden implemented Zendesk Chat on their website. Zendesk Chat, categorized as Chatbots and Conversational AI, is provisioned as a customer facing chat widget on the company public site to handle client inquiries and initial lead capture. The deployment is sized to the firm profile of 20 employees and routes incoming chats to a small centralized client facing team for first response and triage.
100% Leiden uses Zendesk Chat in the Chatbots and Conversational AI category to support client engagement and intake workflows. Configuration emphasizes real time messaging, canned responses and transcript capture to maintain conversational context and handoffs, consistent with Chatbots and Conversational AI capabilities. Operational governance is lightweight, with chat ownership assigned to client facing staff and procedures for escalation to subject matter experts, and monitoring performed through the Zendesk Chat console for activity and response patterns.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Team.Blue | Legacy | Team.Blue Leadinfo | Lead Generation | CRM | n/a | 2019 | 2019 |
In 2019, 100% Leiden implemented Team.Blue Leadinfo to add Lead Generation capabilities to its public website. The deployment was scoped for a small professional services firm of 20 employees headquartered in the Netherlands, and focused on capturing and surfacing anonymous website visitor company signals for marketing and client development use.
The implementation of Team.Blue Leadinfo centered on website visitor tracking, company identification, firmographic enrichment, and in-dashboard lead list management. Configuration emphasized real-time visitor profiles, tagging and segmentation of inbound traffic, and exportable lead lists to support manual qualification workflows by the client development team.
Operational coverage was limited to the website touchpoint and the marketing and client development functions, with an internal process change to incorporate Leadinfo profiles into lead intake and outreach. Governance was handled by the marketing lead who maintained tagging rules and lead list hygiene, and the deployment relied on the Team.Blue Leadinfo dashboard as the primary operational interface.
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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