Ivry-sur-Seine, 94200,
France
1001Salles Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 1001Salles and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 17 1001Salles employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 1001Salles has purchased the following applications: SAP WalkMe for Digital Adoption in 2024, Crisp for Chatbots and Conversational AI in 2018, Freespee for Call Tracking and Recording in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 1001Salles is running and its propensity to invest more and deepen its relationship with SAP , Crisp IM , Freespee or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 1001Salles revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 1001Salles intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP WalkMe | Digital Adoption | HCM | n/a | 2024 | 2024 |
In 2024, 1001Salles deployed SAP WalkMe on its public website to add a Digital Adoption layer for customer-facing workflows. The implementation positions SAP WalkMe as the primary Digital Adoption solution for delivering in-context guidance and self-service assistance on the company web properties, with emphasis on visitor onboarding and support flows. 1001Salles SAP WalkMe Digital Adoption supports customer-facing business functions rather than internal desktop training, given the website-focused deployment.
The configuration leverages category-aligned capabilities typical of Digital Adoption platforms, including step-by-step walkthroughs, contextual tooltips and launchers, targeted help menus, and adoption analytics to monitor guidance usage. Content and guidance assets are authored and staged within the WalkMe environment, then published to the site as client-side guidance overlays that instrument the web UI and present interactive flows to end users.
Operational coverage is limited to the public website, aligning scope with the company size and customer-facing priorities of 1001Salles. Governance centers on centralized content management and iterative updates to walkthroughs, enabling rapid adjustments to guidance content without modifying core website code. The narrative reflects a web-overlay deployment of SAP WalkMe as the Digital Adoption solution for 1001Salles.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Crisp IM | Legacy | Crisp | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, 1001Salles implemented Crisp on its website to provide conversational support and structured inquiry capture for the firm's professional services audience. Crisp is deployed as a Chatbots and Conversational AI application embedded in the public site, serving as the primary customer facing conversational interface for web visitors.
The implementation uses Crisp to run live chat and automated message flows, with configuration focused on simple routing and shared inbox management appropriate for a 17 person organization. Integration scope is limited to on-site embedding and internal use of Crisp's conversation management, enabling customer service and sales activities to be handled through a single conversational platform. Governance and operational ownership remain internal, with message templates and responder workflows maintained by the firm's staff, and the rollout targeted at web engagements rather than broader channel expansion. 1001Salles Crisp Chatbots and Conversational AI supports customer service and lead capture business functions for the company.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freespee | Legacy | Freespee | Call Tracking and Recording | CRM | n/a | 2018 | 2018 |
In 2018, 1001Salles implemented Freespee on its public website. Freespee is deployed as a Call Tracking and Recording solution to capture and attribute voice interactions originating from website traffic, supporting the company s customer engagement and lead capture workflows.
The Freespee implementation centers on core Call Tracking and Recording capabilities, including session-level call attribution, call recording for interaction review, dynamic number insertion on web pages, and basic call analytics to inform source attribution. Configuration is proportionate to a 17-person professional services firm, focused on mapping web sessions to inbound calls and preserving recorded call assets for sales and service review.
Operational coverage is web-focused, with Freespee instrumenting the company website to route and tag inbound calls generated by online lead flows, and to provide sales and marketing teams with call-level context for follow up. No external system integrations were specified in the source, so the narrative confines integrations to web-channel call capture and internal usage by sales and customer-facing staff.
Governance and ownership are consistent with a small enterprise deployment, with centralized administration and lightweight ongoing monitoring of call attribution and recordings. The implementation emphasizes straightforward on-site instrumentation and operational use by sales and marketing functions, with routine configuration and analytics review handled by internal staff.
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Marketing Automation | CRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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