Jacksonville, 75766, TX,
United States
11x17.com Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 11x17.com and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 11x17.com employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 11x17.com has purchased the following applications: Rackspace Cloud for Application Hosting and Computing Services in 2011, Olark Live Chat for Chatbots and Conversational AI in 2018, Twilio Segment for Customer Data Platform in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 11x17.com is running and its propensity to invest more and deepen its relationship with Rackspace Technology , Google , Olark or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 11x17.com revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 11x17.com intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rackspace Technology | Legacy | Rackspace Cloud | Application Hosting and Computing Services | IaaS | n/a | 2011 | 2011 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, 11x17.com implemented Olark Live Chat. Olark Live Chat is deployed as a Chatbots and Conversational AI solution to provide embedded, real time customer messaging on the company website.
The deployment centers on the Olark Live Chat web widget, with typical configuration of operator accounts, canned responses for common inquiries, visitor monitoring and live transcript capture. Functional capabilities implemented align with standard Chatbots and Conversational AI workflows, including real time messaging, session handoff to human agents, and archived chat transcripts for order support and follow up.
Operationally the implementation is scoped to the public website for customer service and sales support, with administration through the Olark console to manage agent availability, chat routing and canned message templates. The configuration reflects a lightweight rollout appropriate for a 20 person distribution firm, emphasizing site level embedding and console based governance for ongoing chat operations.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Twilio | Legacy | Twilio Segment | Customer Data Platform | CRM | n/a | 2019 | 2019 |
In 2019, 11x17.com deployed Twilio Segment as its Customer Data Platform on its public website. The initial implementation concentrated on client-side instrumentation to capture page views and click events across the e-commerce storefront, embedding the Twilio Segment JavaScript snippet for consistent data collection.
Twilio Segment was configured to centralize event capture, implement user identification calls, and assemble unified customer profiles, using capabilities typical of a Customer Data Platform. Configuration work emphasized an event taxonomy and mapping of track and identify calls to named site events, enabling reliable segmentation and audience definitions.
Operational ownership for the implementation sits with web operations and marketing, where the Customer Data Platform supports segmentation, audience construction, and site-level analytics for campaign targeting. Rollout followed an iterative instrumentation approach, prioritizing consistent event naming and profile stitching to standardize site data for downstream marketing use.
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Customer Loyalty | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2018 | 2018 |
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eCommerce | eCommerce |
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2020 | 2020 |
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Product Review Management | eCommerce |
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2018 | 2018 |
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Product Review Management | eCommerce |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2018 | 2018 |
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Web Application Firewalls (WAF), DDoS Protection | CyberSecurity |
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2022 | 2022 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Payment Processing | ERP Financial Management |
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2019 | 2019 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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