List of Olark Live Chat Customers
San Francisco, 94104-5401, CA,
United States
Since 2010, our global team of researchers has been studying Olark Live Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Olark Live Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Olark Live Chat for Chatbots and Conversational AI include: Cigna, a United States based Insurance organisation with 71300 employees and revenues of $180.64 billion, Pfizer, a United States based Life Sciences organisation with 81000 employees and revenues of $63.63 billion, Government of Alberta, a Canada based Government organisation with 27000 employees and revenues of $53.37 billion, lyondellbasell US, a United States based Oil, Gas and Chemicals organisation with 19300 employees and revenues of $50.45 billion, State Bank of India, a India based Banking and Financial Services organisation with 235858 employees and revenues of $32.43 billion and many others.
Contact us if you need a completed and verified list of companies using Olark Live Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Olark Live Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Skeey Interactive | Professional Services | 10 | $1M | United States | Olark | Olark Live Chat | Chatbots and Conversational AI | 2011 | n/a | In 2011, Skeey Interactive implemented Olark Live Chat as a customer-facing engagement layer on its website, deploying Olark Live Chat under the Chatbots and Conversational AI application category. The deployment reflects a lightweight, browser-embedded SaaS chat widget model typical for small professional services firms, instrumented directly in site pages to capture visitor conversations and surface real-time support and lead capture capability to front-line staff. Configuration centered on the Olark Live Chat console and in-page widget settings, using standard chat features such as canned responses, operator presence, and visitor chat initiation flows. Operational scope was website-centric and oriented to customer support and sales functions at Skeey Interactive, with administration handled through a single-team account and web embed configuration rather than enterprise integration layers. Governance focused on simple operator rules and coverage schedules to manage live response, preserving the small team operational model while enabling consistent visitor engagement through the Olark Live Chat implementation. | |
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1000 bulbs | Retail | 250 | $35M | United States | Olark | Olark Live Chat | Chatbots and Conversational AI | 2018 | n/a | In 2018, 1000 bulbs implemented Olark Live Chat on its public ecommerce site to provide real time customer engagement. The deployment leverages Olark Live Chat as the front line chat interface, positioned within the Chatbots and Conversational AI category to support customer service and online sales support functions. Olark Live Chat implementation focuses on standard conversational capabilities common to the Chatbots and Conversational AI category, including real time messaging, canned response templates, proactive chat invites, operator routing, and chat transcript capture for post interaction review. Configuration work emphasized message scripting, visitor targeting rules, and agent console setup for mid market support teams. The solution is delivered as an embedded site chat widget on 1000 bulbs web pages, integrated into the ecommerce front end for real time session handling and transcript logging. Operational coverage centers on online order support and pre sales queries, with agent staffing and shift schedules tied to the website support channel. Governance for Olark Live Chat at 1000 bulbs includes playbook driven response templates, escalation workflows to higher tier support, and configuration controls for chat availability and routing. Rollout activities focused on agent training, script governance, and ongoing tuning of proactive invite rules to align with peak website traffic patterns. | |
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1001 Vies Habitat | Construction and Real Estate | 1284 | $800M | France | Olark | Olark Live Chat | Chatbots and Conversational AI | 2024 | n/a | In 2024, 1001 Vies Habitat deployed Olark Live Chat on its public website. Olark Live Chat is a Chatbots and Conversational AI application that provides an embeddable web chat widget for visitor conversations and lead capture. The implementation focuses on the Olark Live Chat widget and operator console, configured to route chats to customer service and sales representatives using browser-based agent sessions, with capabilities for canned responses, automated message triggers and visitor activity monitoring to support conversational workflows. Operational coverage is the company website, and governance emphasizes agent access control, scripted response libraries and staffed chat hours to align chat handling with existing customer support processes. | |
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Retail | 51 | $5M | United Kingdom | Olark | Olark Live Chat | Chatbots and Conversational AI | 2014 | n/a |
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Professional Services | 10 | $1M | Australia | Olark | Olark Live Chat | Chatbots and Conversational AI | 2014 | n/a |
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Distribution | 20 | $2M | United States | Olark | Olark Live Chat | Chatbots and Conversational AI | 2018 | n/a |
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Construction and Real Estate | 12 | $2M | Netherlands | Olark | Olark Live Chat | Chatbots and Conversational AI | 2024 | n/a |
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Leisure and Hospitality | 35 | $8M | Canada | Olark | Olark Live Chat | Chatbots and Conversational AI | 2020 | n/a |
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Professional Services | 120 | $14M | Netherlands | Olark | Olark Live Chat | Chatbots and Conversational AI | 2015 | n/a |
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Healthcare | 337 | $29M | Australia | Olark | Olark Live Chat | Chatbots and Conversational AI | 2016 | n/a |
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Buyer Intent: Companies Evaluating Olark Live Chat
- Indiana University, a United States based Education organization with 21100 Employees
- Ariat International, a United States based Retail company with 1000 Employees
- MDI Gurgaon, a India based Education organization with 700 Employees
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