Melbourne, 3207, VIC,
Australia
1300 Australia Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 1300 Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 1300 Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 1300 Australia has purchased the following applications: Microsoft 365 for Collaboration in 2017, FreshDesk Customer Support for Customer Support in 2020, Bubble Platform for Apps Development in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 1300 Australia is running and its propensity to invest more and deepen its relationship with Microsoft , CodeTwo , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 1300 Australia revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 1300 Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
|
|
|
|
|
Collaboration | Collaboration |
|
2021 | 2021 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, 1300 Australia implemented FreshDesk Customer Support. The FreshDesk Customer Support deployment is cloud hosted and embedded on the company's website as a customer facing support channel, addressing the firms Customer Support requirements.
The implementation configured standard Customer Support modules including ticketing, a public knowledge base, email ticket ingestion, a self service portal and rule based automation for routing and escalation. Architecturally the setup uses the FreshDesk web widget on the public site to capture customer requests, with ticket management and agent interfaces provided through the vendors SaaS platform and accessed by the small internal support team. Operational scope focused on customer support and account management functions within the firm, with role based access controls, SLA driven workflows and automated assignment rules established to structure case handling and internal governance.
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2024 | 2024 |
|
|
|
|
|
Marketing Automation | CRM |
|
2024 | 2024 |
|
|
|
|
|
Tag Management | CRM |
|
2017 | 2017 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Bubble Group | Legacy | Bubble Platform | Apps Development | PaaS | n/a | 2023 | 2023 |
In 2023, 1300 Australia implemented Bubble Platform for Apps Development on its public website. The small professional services firm with about 10 employees uses Bubble Platform to host and deliver its customer-facing web application and site content. The Bubble Platform implementation is observable on the company website and functions as the primary digital touchpoint for service information and customer contact.
The deployment leverages core Apps Development capabilities typical of Bubble Platform, including a visual application builder, page templates, workflow automation, and a built-in data layer for modeling customer records and form submissions. Configuration and scope are oriented to single-site web delivery and form-driven interactions rather than multi-site orchestration, aligning operational coverage to the company website. Governance and operational control appear centralized to a small internal administrator group responsible for content updates and workflow maintenance, reflecting the compact team structure.
|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2023 | 2023 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2016 | 2016 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||