Bala Cynwyd, 19004, PA,
United States
191 Presidential Condominium Association Technographics
191 Presidential Condominium Association Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 191 Presidential Condominium Association and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 39 191 Presidential Condominium Association employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 191 Presidential Condominium Association has purchased the following applications: Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2018, Freshservice for IT Service Management in 2017, Amazon CloudFront for Content Delivery Network in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 191 Presidential Condominium Association is running and its propensity to invest more and deepen its relationship with Freshworks , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 191 Presidential Condominium Association revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 191 Presidential Condominium Association intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
191 Presidential Condominium Association Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, 191 Presidential Condominium Association implemented Freshdesk Messaging (Formerly Freshchat) on its public website to provide resident-facing chat functionality. Freshdesk Messaging (Formerly Freshchat) serves as the Chatbots and Conversational AI platform for real-time messaging, automated conversational workflows, and web-embedded chat widget interactions.
The deployment at this 39-employee nonprofit was focused on web embedding and conversational configuration, with workstreams for chat widget placement, canned responses, bot-triggered routing, and conversation history to support resident inquiries. Governance and operations are administered by association staff who manage user roles, queue assignments, and ongoing message handling to centralize website engagement and resident communications.
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshservice | IT Service Management | ITSM | n/a | 2017 | 2017 |
In 2017, 191 Presidential Condominium Association implemented Freshservice as their IT Service Management solution. The deployment used Freshservice on their website to capture service requests from residents and staff, providing a cloud delivered service management front end for request intake and tracking.
Configuration focused on core IT Service Management capabilities, including incident management, a service catalog for maintenance and facilities requests, a knowledge base for common resident inquiries, and basic asset tracking for property equipment. Freshservice was configured with ticket workflows, categorization, priority routing, and SLA rules scaled to a 39 person nonprofit housing association.
Operational coverage centered on property management and facilities teams, along with IT and administrative staff for triage and resolution. Governance emphasized centralized ticket intake via the website and role based agent assignments to formalize request handling and operational accountability. The implementation positioned Freshservice as the primary IT Service Management platform for organizing service delivery across resident services and property operations.
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon CloudFront | Content Delivery Network | IaaS | n/a | 2018 | 2018 |
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IT Decision Makers and Key Stakeholders at 191 Presidential Condominium Association
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by 191 Presidential Condominium Association Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||