Pleasanton, 94588, CA,
United States
1st United Credit Union Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 1st United Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 171 1st United Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 1st United Credit Union has purchased the following applications: Q2 Digital Banking Platform for Digital Banking in 2018, Microsoft 365 for Collaboration in 2016, Banno CMS for Content Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 1st United Credit Union is running and its propensity to invest more and deepen its relationship with Q2 Software , Microsoft , Jack Henry & Associates or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 1st United Credit Union revenues, which have grown to $26.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 1st United Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Q2 Software | Legacy | Q2 Digital Banking Platform | Digital Banking | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, 1st United Credit Union implemented the Q2 Digital Banking Platform as its Digital Banking solution. The program was led from the SVP of Digital Services role and aligned with executive retail leadership to unify member-facing channels across Retail Branches, Call Center, Account Services, and Digital Banking departments.
The deployment centered on Q2ebanking for online banking and included mobile banking capabilities, an in-house Online Account Opening workflow developed in partnership with the Innovations Team, and a payments stack for card and electronic transactions. Functional modules explicitly implemented include online banking, online account opening, payments processing for credit and debit cards, and electronic services such as P2P, ACH, real-time card payments, and wire transfers, all provisioned through the Q2 Digital Banking Platform.
Integrations were implemented with Visa DPS for both credit and debit processing as part of the payments architecture, while the Q2 Digital Banking Platform served as the orchestration layer for member authentication and digital account workflows. Implementation was positioned as an ongoing roadmap effort, with the Digital Services team maintaining configuration control and product backlog for new capabilities.
Governance and process changes accompanied the technical rollout, including the development of formal workflow and processes for Online Account Opening and the expansion of the Digital Services team to better align with organizational objectives. The credit union reports a successful implementation of Q2ebanking, ongoing roadmap work with Q2 Digital Banking Platform, and improved Member Experience results driven by the combined systems and governance changes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jack Henry & Associates | Legacy | Banno CMS | Content Management | Content Management | n/a | 2022 | 2022 |
In 2022, 1st United Credit Union deployed Banno CMS from Jack Henry & Associates as its Content Management platform on the credit union website. Banno CMS is used to centralize member-facing content, manage page templates and navigation, and standardize publishing workflows across digital channels.
The deployment focused on the website content layer and assigned editorial and administrative roles to marketing and digital channels teams, leveraging Banno CMS capabilities such as WYSIWYG authoring, templating, media management, and staged publishing to support consistent messaging. Operational governance emphasized role-based access and approval workflows within Banno CMS to control content publication and to align content operations with compliance and member communication processes.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Tag Management | CRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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