AI Buyer Insights:

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

2020Media Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Stripe Legacy Stripe Payments Payment Processing ERP Financial Management n/a 2021 2021
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
My Live Chat Legacy My Live Chat Chatbots and Conversational AI AI-Powered Application n/a 2018 2018
In 2018, 2020Media implemented My Live Chat on its public website, deploying the My Live Chat application in the Chatbots and Conversational AI category. The initial deployment focused on adding a web embedded conversation layer to capture inbound client inquiries and provide real time support through the site. Configuration centered on a live chat widget offering real time messaging, automated greetings, prewritten responses, session transcripts, and agent handoff, reflecting core Chatbots and Conversational AI capabilities. Administrative controls were maintained through the My Live Chat vendor console, where routing behaviors and availability schedules were configured and agent accounts were provisioned for the small internal team. Operational coverage remained confined to the public website, impacting customer facing functions including sales inquiry capture and client support workflows. Governance was lightweight, with a compact staff responsible for message ownership, iterative tuning of greetings and routing rules, and embedding the vendor script on site to manage the ongoing conversational experience.
Chatbots and Conversational AI AI-Powered Application 2018 2018
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Salesforce Legacy Slack Connect Collaboration Collaboration n/a 2022 2022
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application, Web and Enterprise Search Content Management 2020 2020
Web Content Management Content Management 2008 2008
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2024 2024
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Tag Management CRM 2018 2018
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2021 2021
IT Decision Makers and Key Stakeholders at 2020Media
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by 2020Media Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD 2020Media Technographics

2020Media is a Professional Services organization based in United Kingdom, with around 10 employees and annual revenues of $1.0 million.

2020Media operates a diverse technology stack with applications such as Stripe Payments, My Live Chat and Slack Connect, covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.

2020Media has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Stripe, My Live Chat and Salesforce.

2020Media recently adopted applications including WooCommerce in 2024, Slack Connect in 2022 and Stripe Payments in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of 2020Media’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates 2020Media’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete 2020Media technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.