London, SW4 0BN,
United Kingdom
2020Media Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 2020Media and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 2020Media employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 2020Media has purchased the following applications: Stripe Payments for Payment Processing in 2021, My Live Chat for Chatbots and Conversational AI in 2018, Slack Connect for Collaboration in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 2020Media is running and its propensity to invest more and deepen its relationship with Stripe , My Live Chat , Rocket.chat or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 2020Media revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 2020Media intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stripe | Legacy | Stripe Payments | Payment Processing | ERP Financial Management | n/a | 2021 | 2021 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| My Live Chat | Legacy | My Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, 2020Media implemented My Live Chat on its public website, deploying the My Live Chat application in the Chatbots and Conversational AI category. The initial deployment focused on adding a web embedded conversation layer to capture inbound client inquiries and provide real time support through the site.
Configuration centered on a live chat widget offering real time messaging, automated greetings, prewritten responses, session transcripts, and agent handoff, reflecting core Chatbots and Conversational AI capabilities. Administrative controls were maintained through the My Live Chat vendor console, where routing behaviors and availability schedules were configured and agent accounts were provisioned for the small internal team.
Operational coverage remained confined to the public website, impacting customer facing functions including sales inquiry capture and client support workflows. Governance was lightweight, with a compact staff responsible for message ownership, iterative tuning of greetings and routing rules, and embedding the vendor script on site to manage the ongoing conversational experience.
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Chatbots and Conversational AI | AI-Powered Application |
|
2018 | 2018 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application, Web and Enterprise Search | Content Management |
|
2020 | 2020 |
|
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|
|
|
Web Content Management | Content Management |
|
2008 | 2008 |
|
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2024 | 2024 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Tag Management | CRM |
|
2018 | 2018 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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| Date | Company | Status | Vendor | Product | Category | Market |
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