24/7 Customer
2001 All Programmable Dr,
San Jose, 95124, CA,
United States
San Jose, 95124, CA,
United States
1 650-385-2247
Professional Services
24/7 Customer Technographics
24/7 Customer Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 24/7 Customer and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15000 24/7 Customer employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 24/7 Customer has purchased the following applications: Microsoft 365 for Collaboration in 2016, Zoominfo Platform for Account Based Marketing in 2023, Atlassian Jira Service Desk for IT Service Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 24/7 Customer is running and its propensity to invest more and deepen its relationship with Microsoft , Salesforce , Zoominfo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 24/7 Customer revenues, which have grown to $1.14 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 24/7 Customer intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
24/7 Customer Tech Stack and Enterprise Applications
24/7 Customer Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, 24/7 Customer implemented Microsoft 365 as its Collaboration platform. The company’s public web properties include source references to Microsoft 365 assets, indicating an operational tenancy that extends to web facing resources and corporate collaboration services. Microsoft 365 is cited directly on the corporate site, establishing the product name within their technology footprint.
The implementation aligns with Collaboration category capabilities, including Exchange Online for enterprise email, SharePoint Online for intranet and document management, Microsoft Teams for synchronous chat and meetings, OneDrive for Business for personal file synchronization, and Office desktop and web applications for authoring and productivity. Configuration work implied by this profile typically includes tenant provisioning, license assignment, mailbox and site configuration, Teams channel structure, and SharePoint site architecture to support professional services workflows. These modules support collaboration, content management, and meeting orchestration functions across knowledge worker groups.
Operational integration is anchored by centralized identity and access management using Azure Active Directory to unify authentication and governance controls, and by web level references that indicate surface integration between public web assets and Microsoft 365 hosted resources. Business functions impacted include IT operations, corporate communications, marketing, and professional services delivery teams through shared document libraries, collaborative channels, and unified communications. Governance practices consistent with Microsoft 365 Collaboration deployments include tenant level policy configuration, conditional access, and information protection controls to manage access and data classification.
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Collaboration | Collaboration |
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2022 | 2022 |
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24/7 Customer CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoominfo | Legacy | Zoominfo Platform | Account Based Marketing | CRM | n/a | 2023 | 2023 |
In 2023, 24/7 Customer deployed Zoominfo Platform as a website-embedded implementation to support Account Based Marketing. The Zoominfo Platform was instrumented on the corporate website to enable account identification, contact enrichment, and visitor intent profiling for inbound traffic. Configuration focused on account centric qualification workflows and enrichment of contact and firmographic data to improve targeting for marketing and sales engagement.
Operational coverage centers on marketing and sales functions, with the Zoominfo Platform feeding account signals into demand generation and ABM orchestration processes. Deployment is scoped to the public website and configured to capture account-level engagement and contact enrichment at the point of web interaction, while preserving event level data for downstream campaign activation and personalized outreach.
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2014 | 2014 |
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24/7 Customer ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2018 | 2018 |
In 2018, 24/7 Customer deployed Atlassian Jira Service Desk for IT Service Management on its public website to provide a customer facing support intake channel. The implementation is referenced on the company website, indicating the service desk is the primary web exposed mechanism for inbound support and service requests.
Atlassian Jira Service Desk was configured to deliver core IT Service Management capabilities including a customer portal, ticketing and request management, SLA policy enforcement, queue based routing, and workflow automation. The deployment leverages request types and automated transitions to standardize intake and triage across repeatable customer support processes, reflecting typical IT Service Management functional modules.
Operationally the Jira Service Desk instance is used to capture external customer tickets from the website and route them into internal service desk queues, supporting the companys customer support and related service teams. The configuration emphasizes customer facing request intake, agent queues, and SLA driven prioritization to align web submissions with internal service workflows.
Governance focuses on role based permissions, request triage workflows, and SLA configuration to manage service levels and handoffs between teams. Self service and knowledge base capabilities are positioned alongside the portal to reduce repetitive requests, with workflow orchestration and automation used to enforce consistent handling of customer incidents and service requests.
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24/7 Customer PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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24/7 Customer IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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24/7 Customer CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at 24/7 Customer
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Apps Being Evaluated by 24/7 Customer Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from 24/7 Customer IT executives and key decision makers. This section highlights 24/7 Customer's latest recorded technology evaluations, including [24]7.ai Customer Engagement Platform for Chatbots and Conversational AI on 2024-07-12. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the 24/7 Customer digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-07-12 | 24/7 Customer | Evaluated | [24]7.ai | [24]7.ai Customer Engagement Platform | Chatbots and Conversational AI | AI-Powered Application |
FAQ - APPS RUN THE WORLD 24/7 Customer Technographics
24/7 Customer is a Professional Services organization based in United States,
with around 15000 employees and annual revenues of $1.14 billion.
24/7 Customer operates a diverse technology stack with applications such as
Microsoft 365, Zoominfo Platform and Atlassian Jira Service Desk,
covering areas like Collaboration, Account Based Marketing and IT Service Management.
24/7 Customer has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Zoominfo and Atlassian.
24/7 Customer recently adopted applications including
Zoominfo Platform in 2023, Slack Connect in 2022 and Amazon EC2 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of 24/7 Customer’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates 24/7 Customer’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete 24/7 Customer technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.